Manuel Licea Email & Phone Number

Irving, Texas, United States

• Mitigate loss on high balance accounts and avoid charge offs by repossessing collateral.• Utilized internal search applications to locate and recover collateral before loan charge off or lien sale.• Deescalated calls by negotiating repayment options, loan modifications, or refinancing options.• Manage a team of 3-6 mid collectors and conduct 1 on 1 monthly meetings analyzing metrics/callquality.• Maintained a monthly charge off budget under 220k for fiscal year 2023.

Irving, Texas, United States

• Processed repossessions and mailed post auction invoices using internal CRM system.• Hosted monthly meetings with legal department to update State and Federal collection practices.• Approved/Denied loan reinstatement by analyzing historical data from monthly installments andprevious loan payments.• Created excel PivotTables to help determine if we need to invoice or distribute funds from post auctionsales.

Irving, Texas, United States

• Complied with all fair debt collections practices and state collection laws to resolve delinquency.• Set follow ups with trustees for deceased customers to liquidate or coordinate the return of collateral.• Managed all low-risk accounts in WV and Washington DC to comply with state collection laws.• Utilized salesforce payment console to assist with confirming and processing ACH payments.• Maintained a call audit score above 97% to become a department subject matter expert.

Dallas-Fort Worth Metroplex

• Performed 40+ daily sales calls to convert first point of contact leads to customers.• Created weekly strategic call plans using salesforce loft to organize follow ups with patients/doctors.• Entered sales orders, processed credit card payments and facilitated execution of leasing documents.• Qualified patients to ensure proper medical equipment and pricing based on medical coverage.• Established rapport with hospital staff to build a pipeline of patient referrals from doctor’s office.

Irving, Texas, United States

• Handle over 80 daily inbound/outbound calls on delinquent accounts 2-59 days past due.• Confirmed correct contact information for customer, collected payments, set payment arrangements, andverify payments made online.• Achieved peer Associate Recognition award for the month of February 2021.• Collected $651,344.48 as a low-risk debt collector.

Addison, Texas, United States

• Recruited finance industry professionals using Salesforce/LinkedIn and placed them in contract,contract to hire, or direct placement positions• Made 300 calls per week phone screening candidates and scheduling an interview time and date• Interviewed candidates to uncover their goals and interests for proper job placement• Called and emailed contractors after placement to ensure job satisfaction

Dekalb, Il

• Managed and tracked product inventory using SAP software to ensure adequate supply at all times• Utilized JDA software to plan production, verify goods meet client specifications, and ship orders• Became a licensed forklift operator• Worked 40 hours per week while maintaining full course load

Bachelor'S Degree, Marketing

Diploma, General Studies