Manuel Licea Email & Phone Number

Irving, Texas, United States

• Mitigate loss on high balance accounts and avoid charge offs by repossessing collateral.
• Utilized internal search applications to locate and recover collateral before loan charge off or lien sale.
• Deescalated calls by negotiating repayment options, loan modifications, or refinancing options.
• Manage a team of 3-6 mid collectors and conduct 1 on 1 monthly meetings analyzing metrics/callquality.
• Maintained a monthly charge off budget under 220k for fiscal year 2023.

Irving, Texas, United States

• Processed repossessions and mailed post auction invoices using internal CRM system.
• Hosted monthly meetings with legal department to update State and Federal collection practices.
• Approved/Denied loan reinstatement by analyzing historical data from monthly installments andprevious loan payments.
• Created excel PivotTables to help determine if we need to invoice or distribute funds from post auctionsales.

Irving, Texas, United States

• Complied with all fair debt collections practices and state collection laws to resolve delinquency.
• Set follow ups with trustees for deceased customers to liquidate or coordinate the return of collateral.
• Managed all low-risk accounts in WV and Washington DC to comply with state collection laws.
• Utilized salesforce payment console to assist with confirming and processing ACH payments.
• Maintained a call audit score above 97% to become a department subject matter expert.

Dallas-Fort Worth Metroplex

• Performed 40+ daily sales calls to convert first point of contact leads to customers.
• Created weekly strategic call plans using salesforce loft to organize follow ups with patients/doctors.
• Entered sales orders, processed credit card payments and facilitated execution of leasing documents.
• Qualified patients to ensure proper medical equipment and pricing based on medical coverage.
• Established rapport with hospital staff to build a pipeline of patient referrals from doctor’s office.

Irving, Texas, United States

• Handle over 80 daily inbound/outbound calls on delinquent accounts 2-59 days past due.
• Confirmed correct contact information for customer, collected payments, set payment arrangements, andverify payments made online.
• Achieved peer Associate Recognition award for the month of February 2021.
• Collected $651,344.48 as a low-risk debt collector.

Addison, Texas, United States

• Recruited finance industry professionals using Salesforce/LinkedIn and placed them in contract,contract to hire, or direct placement positions
• Made 300 calls per week phone screening candidates and scheduling an interview time and date
• Interviewed candidates to uncover their goals and interests for proper job placement
• Called and emailed contractors after placement to ensure job satisfaction

Dekalb, IL

• Managed and tracked product inventory using SAP software to ensure adequate supply at all times
• Utilized JDA software to plan production, verify goods meet client specifications, and ship orders
• Became a licensed forklift operator
• Worked 40 hours per week while maintaining full course load

Bachelor'S Degree, Marketing

Diploma, General Studies