As a Director of Business Development (BDD), I spearheaded the company's expansion by identifying new markets, nurturing key relationships with architects and interior designers, leading dynamic sales and marketing teams, collaborating with esteemed UK industry bodies, and driving initiatives to elevate our industry standing and visibility.• Drive the company's expansion initiatives, identifying growth opportunities and establishing footholds in new markets.• Engage and maintain strong relationships with primary clientele, including architects and interior designers, ensuring their needs are met and fostering long-term partnerships.• Lead the sales and marketing teams, setting strategic directions, and overseeing the implementation of initiatives to achieve business objectives.• Collaborate with government bodies and notable UK organizations, including the CIOB - Chartered Institute of Building, BIID - British Institute of Interior Design, and the Royal Society of Interior Designers, to uphold industry standards and promote the company's presence.• Spearhead initiatives to enhance company visibility and reputation in the industry, leveraging networking events, partnerships, and strategic marketing campaigns.Dobuild is an international Chartered Building Company based specialised in high-end residential and commercial projects in London, working collaboratively with leading architects and interior designers.Dobuild is regulated by The Chartered Institute of Building (CIOB). Members of the Institute are governed by the Royal Charter and the Bye-Laws.

As a Global Sales Manager at City Express by Marriott, I spearheaded the development and execution of international sales strategies, focusing on Corporate, Leisure, and Consortia markets, including the top 500 Fortune companies and major TMCs like Amex/GBT, CWT, and BCD. I am specifically responsible for markets in North America and Europe, steering our efforts to strengthen and expand our reach in these key regions.• Collaborated with the Director of Sales on the development and execution of international sales plans, targeting Corporate Business, Leisure, and Consortia accounts which involves the top 500 fortune companies and main TMC like Amex/GBT, CWT and BCD.• Managed corporate transient and consortia RFP processes with the national sales team, streamlining procedures to support clients.• Identified new business opportunities by exploring market development, segments, and channels.• Worked with Revenue Management to refine sales strategies for specific business segments and regions.• Led sales activities, including site inspections, client meetings, promotions, and sales trips to increase market penetration.City Express by Marriott, an international hotel franchise, is renowned for its blend of friendly service and modern design, catering to economy business travellers. With over 150 properties, it stands as a trusted and innovative leader in Mexico and Latin America.

As Deputy Sales Director for South Region Mexico at City Express by Marriott, I adeptly steered sales strategies across 27 properties, fostering team unification for goal achievement, while dynamically collaborating with General Managers to tailor sales plans and training, managing high-potential accounts, and delivering incisive monthly performance reports to key stakeholders.• Strategically managed and aligned sales initiatives across 27 hotel properties, leading dedicated sales teams towards unified performance objectives and consistent achievement of targeted goals.• Conducted on-site hotel visits, collaborating with General Managers to set objectives and monitor sales plans based on market demand.• Identified and managed regional accounts with potential for significant revenue growth.• Ensured sales teams and relevant General Managers received brand-sponsored sales training.• Provided monthly performance reports to key stakeholders, including Shareholders, CEO, COO, and DOS.City Express by Marriott, an international hotel franchise, is renowned for its blend of friendly service and modern design, catering to economy business travellers. With over 150 properties, it stands as a trusted and innovative leader in Mexico and Latin America.

Accomplished Business Development and Sales Manager at City Express by Marriott, proficient in formulating and implementing robust business strategies to surpass sales targets, adept in managing Global, Growth, and Intermediary accounts through the International Sales Office.• Developed and executed business strategies to meet sales targets.• Supported Global, Growth, and Intermediary accounts managed by the International Sales Office.• Built relationships with new and existing business accounts, driving increased revenue.• Represented the hotel chain during customer interactions, providing insights on facilities and services.• Fostered relationships with key internal and external stakeholders.City Express by Marriott, an international hotel franchise, is renowned for its blend of friendly service and modern design, catering to economy business travelers. With over 150 properties, it stands as a trusted and innovative leader in Mexico, Colombia, Chile, and Costa Rica.

Expertly led Latin America's Corporate Office development, managed key international accounts, fostered new partnerships, streamlined our RFP process in line with rate guidelines, and actively engaged in trade shows and events for City Express by Marriott.• Managed the development of the Latin America Corporate Office.• Managed key international accounts for the hotel chain.• Prospected and developed new accounts while nurturing existing partnerships.• Oversaw the hotel's RFP process, adhering to rate guidelines.• Participated in trade shows, conventions, and other promotional events.City Express by Marriott, an international hotel franchise, is renowned for its blend of friendly service and modern design, catering to economy business travellers. With over 150 properties, it stands as a trusted and innovative leader in Mexico, Colombia, Chile, and Costa Rica.

In my role as Customer Service Executive at British Airways, I excelled in delivering superior customer service, effectively managing calls and travel inquiries, driving service improvements through insightful feedback, and upholding the highest standards of data and booking integrity• Delivered top-tier customer service to ensure satisfaction.• Handled incoming customer calls, offering solutions aligned with business objectives.• Managed travel customer inquiries, assisting with service recovery after major disruptions.• Suggested process improvements and shared customer feedback to enhance services.• Maintained accurate data entry to uphold data and booking integrity.British Airways is the UK's largest international airline and one of the world's leading global premium carriers. Its principal place of business is London, the world's largest premium travel market, with significant presence at Heathrow, Gatwick and London City airports.

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