Manuel Prada Rodriguez Email & Phone Number

Rockville, Md, Us

College Park, Maryland, United States

*Collected data for neuronal cultures using Maxwell recording systems.*Analyzed data for activity and network scans of the neuronal network.*Extracted and manipulated data using Python via terminal.*Edited Python scripts for spike detection on neuronal networks.*Created Python scripts for calibration of OptiScan-III Microscope.

Rockville, Maryland, United States

*Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store*Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptionsIdentify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors*Assemble custom computers sold by our expert build-your-own (BYO) sales team*Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies*Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately trackedProvide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis

Rockville, Maryland, United States

*Maintained up to 100% Customer Satisfaction Rating per repairs. (MacOS, iOS, iPadOS)*Diagnosed and troubleshot hardware and software issues related to Apple devices (MacOS, iOS, iPadOS)*Educated customers on software, hardware, and security exploitations to Apple devices (MacOS, iOS, iPadOS)*Maintained proper reporting through provided software (Astea, GSX2)*Ensured continued inventory count of Apple Certified parts for Carry-in repairs (MacOS, iOS)*Configured new Apple devices for customers (VMs, Data transfers, VPN)*Skilled in Mac backups and backup diagnostics*Provided leadership guidance and mentorship to new employees*Provided leadership and training for new Apple repair Technicians*Maintained proper weakly reporting with Apple and Upper Management of Customer Satisfaction Rate, Service Excellence, and Turn-Around-Time of all the in-house repairs for any Apple Product

Rockville, Maryland, United States

*Provided excellent customer service to an average of 60 clients a day*Maintained proper recording of customer’s contact information during initial contact*Educated customers on computers, computer equipment, and repair alternatives*Provided support for networked in-house printers and computers*Diagnosed/troubleshoot/repaired hardware and software issues with Desktop, Laptops & Mobile devices

College Park, Maryland, United States

*Designed a 3D-printed gas sensor assembly for data acquisition.*Modified commercially available MQ gas sensors.*Applied OpAmps on modified gas sensor circuits for gas detection enhancement.*Applied MatLab to analyze and graph sensor-collected data.

Rockville, Maryland, United States

Bachelor'S Degree, Electrical And Electronics Engineering

A.S. Electrical Engineering, Electrical And Electronics Engineering

Activities and Societies: Phi Theta Kappa Honors Society, Renaissance Honors Scholars.

Telecommunications Engineering, Telecommunications Engineering