Manuel Reimann Email & Phone Number

Rome, IT

Milan, Lombardy, Italy

In my role as the Head of Risks and Issues Management, I play a crucial part in ensuring operational readiness and seamless Games operations. I lead the identification and management of risks while facilitating the resolution of operational issues. Reporting to the Operational Readiness and Games Operations Director, my responsibilities include.

• As a Transportation Consultant for the Ryder Cup, partnered closely with the Managing Director and Match Director to ensure flawless execution of the transport plan. Led the development and execution of an operational.
• Orchestrated Operational Transport Plan: Directed the development and implementation of an operational transport plan, enabling hassle-free spectator transit during the event.
• Stakeholder Collaboration: Efficiently managed diverse stakeholders, fostering crucial relationships vital to smooth transport execution during the Ryder Cup.
• Optimized Public Transport: Oversaw and optimized public transport operations, ensuring efficient and reliable attendee transportation throughout the event.
• Coordinated Premium Services: Managed courtesy car services and transportation for sponsors and official functions, ensuring top-tier service delivery.
• Sustainability Integration: Aligned transport policies with event needs, promoting eco-friendly practices and enriching the event's sustainability efforts.

Zurich, Switzerland

• Ensured dependable transportation and airport services for FIFA tournaments and events by advising local organizing committees and suppliers to uphold exceptional service delivery.
• Strategic Planning Impact: Crafted and executed strategic business plans for the 2022 FIFA World Cup in Qatar and the 2019 FIFA Women's World Cup in France, prioritizing quality outcomes and facilitating seamless event.
• Standardized Transport Operations: Established a uniform transport operating model for FIFA events, meticulously detailing budgets, staffing, project plans, roles, responsibilities, and risk analyses, ensuring.
• Risk Oversight: Led planning and project management, vigilantly monitoring risk assessments and mitigation strategies, resulting in proactive risk management and mitigation during FIFA events, ensuring smoother.
• Procurement Supervision: Directed procurement tenders totalling up to 1.5 million USD for FIFA events, ensuring strict compliance with FIFA's transport procurement guidelines, fostering fairness and adherence.
• Innovative Contract Management: Implemented pioneering performance-based contract management strategies, tying incentives to agreed-upon performance indicators, catalysing improved service quality and provider.

Naples, Italy

• Led the formulation of a Transport Operation Concept, outlining operational principles for implementing Transport and Airport Service Systems, fostering collaborations with authorities, and devising risk mitigation.
• Operational Framework Establishment: Defined operational principles for Transport and Airport Service Systems, establishing a structured framework for efficient implementation.
• Project Execution Excellence: Successfully executed a comprehensive project plan, ensuring seamless operation alignment with project objectives.
• Customer-Centric Approach: Set client service standards, aligning service delivery with predetermined benchmarks to enhance customer satisfaction.
• Strategic Procurement Planning: Identified procurement requirements and developed a strategic strategy, potentially saving 5 million Euros through recommended procurement strategies.
• Collaborative Stakeholder Engagement: Worked with local and regional authorities to devise transport plans, fostering crucial relationships pivotal for effective transport implementation.

Rome Area, Italy

• Restructured a family-owned theatre into a prominent cultural entity, preserving its stature as a leading puppet theatre in Italy, with notable contributions to revenue growth and cultural collaborations.
• Revenue Growth: Elevated annual business revenue from €50,000 to €150,000 over eight years, showcasing sustained growth and financial stability.
• Successful Grant Acquisition: Secured multiple public tenders, obtaining financial grants up to €40,000 annually, significantly contributing (20-40%) to the theatre's revenue.
• Infrastructure Development: Supervised the efficient construction of a new building and technical infrastructure within a tight 3-month summer interval, ensuring uninterrupted operations.
• Marketing Enhancement: Revamped the company website twice, introduced online ticketing systems, conducted impactful Google Ads campaigns, and refined CRM strategies, resulting in increased annual audience occupancy.
• Collaborative Engagements: Initiated and managed collaborations with prestigious cultural entities, including Goethe-Institut Rome, Polish Cultural Institute in Rome, Amadeus Chamber Orchestra Dortmund, Accademia Santa.

Rome Area, Italy

• Identified global market entry points to facilitate the international promotion of the SAAS product 'Makeplan' while leading a strategic development plan through comprehensive organizational structure redesign.
• Global Market Penetration: Identified and strategically targeted global market entry points, facilitating the successful international promotion of the SAAS product 'Makeplan,' ensuring its positioning in new markets.
• Organizational Restructuring: Led a comprehensive organizational structure redesign, resulting in the implementation of a strategic development plan that optimized operational efficiency and streamlined objectives.
• In-depth Market Analysis: Conducted extensive market research, providing critical insights instrumental in developing an effective international marketing and communication strategy, aligning product promotion with.
• Strategic Sales Framework: Crafted and executed a precise sales strategy, enabling targeted outreach and bolstering sales initiatives, contributing to increased market penetration and customer acquisition.

Rome, IT

• Led the development of an extensive guide for "Intelligent Transport Systems" (ITS) customized for major events and engineered an interactive database to facilitate decision-making throughout planning and.
• Strategic Guide Development: Spearheaded the creation of a robust and comprehensive ITS guide tailored for major events, consolidating essential insights and instructions for effective planning and execution.
• Interactive Decision-Making Tool: Designed and implemented an interactive database, serving as a pivotal aid for decision-making across multiple phases of the ITS process, fostering efficiency and informed choices.
• Comprehensive ITS Coverage: Ensured inclusivity of all ITS facets within the manual, delivering detailed insights crucial for successful planning and execution of ITS solutions for major events.
• User-Friendly Database: Developed an easily navigable and user-centric database interface, allowing seamless access to vital information, enabling stakeholders to make well-informed decisions confidently.
• Empowering Decision-Making: Created a resource that empowers users by providing them with pertinent information necessary for well-grounded decisions at each juncture of the ITS process, enhancing overall project.

Nyon, Swiss

• Support the Event Service Division in enhancing event readiness testing, refining policies, procedures, and providing operational support for events.
• Overhaul the Fleet Operations Plan, encompassing Commissioning and Decommissioning, Driver management, Asset Tracking, and Policies and Procedures related to Accidents, Breakdowns, and Key management.
• Streamline client transport service-level agreements.
• Evaluate and enhance venue operational plans, ensuring operational procedures and preparedness are thoroughly checked.
• Develop tabletop simulations.
• Act as an observer during test events.

Beijing City, China

• Provide expertise on Fleet Operations Planning and review concept of operations, client service level agreements and policies and procedures.
• Strategic Fleet Oversight: Directed the Commissioning and Decommissioning process for a fleet exceeding 10,000 vehicles, ensuring efficient lifecycle management.
• Holistic Fleet Operations Plan: Designed and implemented a comprehensive Fleet Operations Plan accommodating diverse client needs, encompassing various transport services such as limousine, car sharing, and on-demand.
• Efficient Depot Management: Streamlined Depot Management, optimizing communication patterns, asset tracking, and staff supervision to enhance operational efficiency.
• Robust Policies and Procedures: Developed meticulous Policies and Procedures, subjecting them to rigorous testing via simulation programs to ensure operational readiness and efficacy.

Rome Area, Italy

• Lead a team of 40 employees to deliver airport landside transport operations for Fiumicino and Ciampino airports
• Contract Management Excellence: Orchestrated service contracts for various transport providers (Taxi, Railway, Rent a Car, Bus, and Limousine services) with meticulous oversight, ensuring service quality and consistency.
• Parking Revenue Strategy: Devised a comprehensive parking business strategy, successfully recouping lost revenue from low-cost parking areas.
• Innovative Online Booking System: Pioneered an online booking system featuring dynamic pricing to bolster airport parking, enhancing accessibility and promoting usage.
• Introduction of Car Valet Service: Implemented a Car Valet parking service, enhancing convenience and elevating the parking experience for airport users.
• Efficient Road System Enhancement: Led a review of airport road systems, driving the implementation of new access gates for parking terminals, reducing traffic congestion and improving efficiency.

Turin, Piedmont, Italy

• Design, Plan and Implement the Fleet Operation for the Olympic Games. Build and lead a team of 30 employees to deliver games time operation.
• Strategic Leadership for Olympic Games Fleet Operations: Led the design, planning, and implementation of Fleet Operations for the Olympic Games, orchestrating a team of 30 employees to ensure seamless game-time.
• Client Service Level Agreement Expertise: Defined and negotiated Client Transport Service Level Agreements, setting the standards for exceptional service delivery.
• Resource Planning and Procurement Mastery: Identified resource requirements for vehicles, temporary infrastructure, and Furniture, Fixtures, and Equipment, culminating in the procurement and contracting of 3,000 fleet.
• Game-Time Readiness Program Development: Rolled out a comprehensive readiness program for fleet operations during the games, incorporating tabletop simulations and test events to ensure operational preparedness.
• Transport Infrastructure Design and Implementation Oversight: Designed and supervised the implementation of transport infrastructure, including Fleet Depots and Fleet Operations Centre, collaborating with various.

Rome Area, Italy

• Led as Project Co-coordinator for the European Projects PROGRESS and MIRACLES in 2002, overseeing project management, budget planning, conference coordination, and reporting.
• Strategic Project Management: Orchestrated seamless execution and management of the PROGRESS and MIRACLES projects, ensuring adherence to timelines and goals.
• Budgetary Oversight: Efficiently planned and managed project budgets, optimizing resource utilization and achieving financial objectives.
• Conference Management Excellence: Successfully organized and managed conferences pertinent to the projects, ensuring smooth operations and high-quality outcomes.
• Comprehensive Reporting: Produced comprehensive and insightful reports, providing stakeholders with valuable insights into project progress and achievements.

Rome Area, Italy

• Led the design and implementation of mass transport plans for significant religious events during the Holy Year 2000. Responsibilities included building and managing a database of bus parking lots, designing pedestrian.
• Strategic Transport Planning: Spearheaded the successful design and implementation of comprehensive transport plans for major religious events during the Holy Year 2000, ensuring seamless transportation logistics.
• Efficient Parking Management: Built and maintained a database cataloguing parking lots for buses, optimizing logistical arrangements and facilitating smooth traffic flow.
• Pedestrian Flow Optimization: Designed mapping for pedestrian flows and implemented effective signage strategies, enhancing crowd management and safety during events.
• Stakeholder Collaboration: Organized and facilitated productive meetings with local authorities and stakeholders, fostering collaborative relationships crucial to successful event execution.
• Comprehensive Reporting: Generated detailed and insightful reports, providing invaluable feedback and documentation on event logistics and outcomes.

Scrum Master Certified (Smc®), Project Management

Activities and Societies: SCRUMstudy in association with CONSEL CONSORZIO ELIS PER LA FORMAZIONE PROFESSIONALE SUPERIORE A R.LScrum Master.

Bachelor Of Engineering (B.Eng.), Spatial And Urban Planning

Activities and Societies: Studies includes one year at the University of Architecture in Venice (IUAV) within the european student.

Academic Year, City/Urban, Community And Regional Planning

Activities and Societies: 1 year of study within the Erasmus Program

Abitur, Scientific

Final examination in Biology, Geography, Mathematics and Music. Study of piano playing for 12 years.