Manuel Reimann Email & Phone Number

Rome, It

Milan, Lombardy, Italy

In my role as the Head of Risks and Issues Management, I play a crucial part in ensuring operational readiness and seamless Games operations. I lead the identification and management of risks while facilitating the resolution of operational issues. Reporting to the Operational Readiness and Games Operations Director, my responsibilities include coordinating with various functional areas, developing risk management processes and tools, and managing contingency planning.I lead the pre-games issues management for the Games Operations area, working closely with the Operational Readiness and MOC Director. My tasks involve developing and managing operational risk management processes, tools, and timelines. I coordinate the identification of operational risks with all functional areas and maintain the operational risk register. Additionally, I develop and manage contingency planning processes and collaborate with the Head of Communication Control and Command (C3) and Main Operation Center (MOC) to create incident and exceptional event management plans. I contribute to the development of efficient reporting processes and tools for MOC operations and provide input for operational readiness delivery.

As a Transportation Consultant for the Ryder Cup, partnered closely with the Managing Director and Match Director to ensure flawless execution of the transport plan. Led the development and execution of an operational transport strategy, ensuring seamless spectator transit via public transport and coach services. Spearheaded stakeholder management, streamlined public transport operations, coordinated the courtesy car service, and supervised sponsor and official function transport. Collaborated cross-functionally to tailor transport policies, significantly advancing the Ryder Cup's sustainable transport initiatives.• Orchestrated Operational Transport Plan: Directed the development and implementation of an operational transport plan, enabling hassle-free spectator transit during the event.• Stakeholder Collaboration: Efficiently managed diverse stakeholders, fostering crucial relationships vital to smooth transport execution during the Ryder Cup.• Optimized Public Transport: Oversaw and optimized public transport operations, ensuring efficient and reliable attendee transportation throughout the event.• Coordinated Premium Services: Managed courtesy car services and transportation for sponsors and official functions, ensuring top-tier service delivery.• Sustainability Integration: Aligned transport policies with event needs, promoting eco-friendly practices and enriching the event's sustainability efforts.

Zurich, Switzerland

Ensured dependable transportation and airport services for FIFA tournaments and events by advising local organizing committees and suppliers to uphold exceptional service delivery.• Strategic Planning Impact: Crafted and executed strategic business plans for the 2022 FIFA World Cup in Qatar and the 2019 FIFA Women's World Cup in France, prioritizing quality outcomes and facilitating seamless event transportation, impacting thousands of attendees.• Standardized Transport Operations: Established a uniform transport operating model for FIFA events, meticulously detailing budgets, staffing, project plans, roles, responsibilities, and risk analyses, ensuring consistent execution and efficiency across events.• Risk Oversight: Led planning and project management, vigilantly monitoring risk assessments and mitigation strategies, resulting in proactive risk management and mitigation during FIFA events, ensuring smoother operations.• Procurement Supervision: Directed procurement tenders totalling up to 1.5 million USD for FIFA events, ensuring strict compliance with FIFA's transport procurement guidelines, fostering fairness and adherence.• Innovative Contract Management: Implemented pioneering performance-based contract management strategies, tying incentives to agreed-upon performance indicators, catalysing improved service quality and provider performance.• Transport Models: Shaped innovative transport business models for the 2023 FIFA Women's World Cup in Australia and New Zealand and the 2026 FIFA World Cup, aligning with FIFA 2.0's mission, optimizing event efficiency and sustainability.• Event Transport System: Defined principles for an Event Transport Management System, securing a 1.5 million USD budget approval, bolstering event logistics for smoother execution.• Effective Team Leadership: Recruit, managed, and trained a skilled team of six employees and FIFA freelancers, ensuring high-performance standards and streamlined operations during FIFA events.

Naples, Italy

Led the formulation of a Transport Operation Concept, outlining operational principles for implementing Transport and Airport Service Systems, fostering collaborations with authorities, and devising risk mitigation strategies.• Operational Framework Establishment: Defined operational principles for Transport and Airport Service Systems, establishing a structured framework for efficient implementation.• Project Execution Excellence: Successfully executed a comprehensive project plan, ensuring seamless operation alignment with project objectives.• Customer-Centric Approach: Set client service standards, aligning service delivery with predetermined benchmarks to enhance customer satisfaction.• Strategic Procurement Planning: Identified procurement requirements and developed a strategic strategy, potentially saving 5 million Euros through recommended procurement strategies.• Collaborative Stakeholder Engagement: Worked with local and regional authorities to devise transport plans, fostering crucial relationships pivotal for effective transport implementation.• Traffic Demand Analysis: Developed an event-specific traffic demand model, enabling precise traffic projections and efficient resource allocation.• Effective Risk Mitigation: Identified potential risks and congestion issues, implementing efficient mitigation measures for smooth operations.• Business Volume Projection: Based on strategic procurement evaluation, estimated a total business volume of 18 million Euros for transport and airport services, highlighting potential cost savings through recommended procurement strategies.

Rome Area, Italy

Restructured a family-owned theatre into a prominent cultural entity, preserving its stature as a leading puppet theatre in Italy, with notable contributions to revenue growth and cultural collaborations.• Revenue Growth: Elevated annual business revenue from €50,000 to €150,000 over eight years, showcasing sustained growth and financial stability.• Successful Grant Acquisition: Secured multiple public tenders, obtaining financial grants up to €40,000 annually, significantly contributing (20-40%) to the theatre's revenue.• Infrastructure Development: Supervised the efficient construction of a new building and technical infrastructure within a tight 3-month summer interval, ensuring uninterrupted operations.• Marketing Enhancement: Revamped the company website twice, introduced online ticketing systems, conducted impactful Google Ads campaigns, and refined CRM strategies, resulting in increased annual audience occupancy from 54% (2007) to 89% (2018).• Collaborative Engagements: Initiated and managed collaborations with prestigious cultural entities, including Goethe-Institut Rome, Polish Cultural Institute in Rome, Amadeus Chamber Orchestra Dortmund, Accademia Santa Cecilia, and Comune di Roma.• Successful Productions and Tours: Orchestrated two tours to the Nashville International Puppet Festival, produced the radio drama "Il Flauto Magico di Pulcinella," and directed acclaimed productions of "Urfaust" by J.W. von Goethe and "Le Favole di Esopo/Aesop's Fables."• Creative Stage Design: Developed and designed the stage for "Il fantastico Mondo di Peter Pan," showcasing innovative stagecraft and creative contributions to the theatre's productions.

Rome Area, Italy

Identified global market entry points to facilitate the international promotion of the SAAS product 'Makeplan' while leading a strategic development plan through comprehensive organizational structure redesign.• Global Market Penetration: Identified and strategically targeted global market entry points, facilitating the successful international promotion of the SAAS product 'Makeplan,' ensuring its positioning in new markets.• Organizational Restructuring: Led a comprehensive organizational structure redesign, resulting in the implementation of a strategic development plan that optimized operational efficiency and streamlined objectives.• In-depth Market Analysis: Conducted extensive market research, providing critical insights instrumental in developing an effective international marketing and communication strategy, aligning product promotion with market demands.• Strategic Sales Framework: Crafted and executed a precise sales strategy, enabling targeted outreach and bolstering sales initiatives, contributing to increased market penetration and customer acquisition.

Rome, It

Led the development of an extensive guide for "Intelligent Transport Systems" (ITS) customized for major events and engineered an interactive database to facilitate decision-making throughout planning and implementation phases. This comprehensive manual covers all ITS aspects, offering in-depth insights and guidance for streamlined execution. The user-friendly database ensures accessibility to crucial information, empowering informed decision-making at all stages of the ITS process.• Strategic Guide Development: Spearheaded the creation of a robust and comprehensive ITS guide tailored for major events, consolidating essential insights and instructions for effective planning and execution.• Interactive Decision-Making Tool: Designed and implemented an interactive database, serving as a pivotal aid for decision-making across multiple phases of the ITS process, fostering efficiency and informed choices.• Comprehensive ITS Coverage: Ensured inclusivity of all ITS facets within the manual, delivering detailed insights crucial for successful planning and execution of ITS solutions for major events.• User-Friendly Database: Developed an easily navigable and user-centric database interface, allowing seamless access to vital information, enabling stakeholders to make well-informed decisions confidently.• Empowering Decision-Making: Created a resource that empowers users by providing them with pertinent information necessary for well-grounded decisions at each juncture of the ITS process, enhancing overall project success.

Nyon, Swiss

Support the Event Service Division in enhancing event readiness testing, refining policies, procedures, and providing operational support for events.• Overhaul the Fleet Operations Plan, encompassing Commissioning and Decommissioning, Driver management, Asset Tracking, and Policies and Procedures related to Accidents, Breakdowns, and Key management.• Streamline client transport service-level agreements.• Evaluate and enhance venue operational plans, ensuring operational procedures and preparedness are thoroughly checked.• Develop tabletop simulations.• Act as an observer during test events.• Provide operational support for transport operations in Host Cities Zurich, Bern, and Vienna, including Airport Arrival and Departure processes, Official Hotels, and Stadium logistics.

Beijing City, China

Provide expertise on Fleet Operations Planning and review concept of operations, client service level agreements and policies and procedures.• Strategic Fleet Oversight: Directed the Commissioning and Decommissioning process for a fleet exceeding 10,000 vehicles, ensuring efficient lifecycle management.• Holistic Fleet Operations Plan: Designed and implemented a comprehensive Fleet Operations Plan accommodating diverse client needs, encompassing various transport services such as limousine, car sharing, and on-demand services (akin to Taxi service).• Efficient Depot Management: Streamlined Depot Management, optimizing communication patterns, asset tracking, and staff supervision to enhance operational efficiency.• Robust Policies and Procedures: Developed meticulous Policies and Procedures, subjecting them to rigorous testing via simulation programs to ensure operational readiness and efficacy.

Rome Area, Italy

Lead a team of 40 employees to deliver airport landside transport operations for Fiumicino and Ciampino airports• Contract Management Excellence: Orchestrated service contracts for various transport providers (Taxi, Railway, Rent a Car, Bus, and Limousine services) with meticulous oversight, ensuring service quality and consistency.• Parking Revenue Strategy: Devised a comprehensive parking business strategy, successfully recouping lost revenue from low-cost parking areas.• Innovative Online Booking System: Pioneered an online booking system featuring dynamic pricing to bolster airport parking, enhancing accessibility and promoting usage.• Introduction of Car Valet Service: Implemented a Car Valet parking service, enhancing convenience and elevating the parking experience for airport users.• Efficient Road System Enhancement: Led a review of airport road systems, driving the implementation of new access gates for parking terminals, reducing traffic congestion and improving efficiency.

Turin, Piedmont, Italy

Design, Plan and Implement the Fleet Operation for the Olympic Games. Build and lead a team of 30 employees to deliver games time operation. • Strategic Leadership for Olympic Games Fleet Operations: Led the design, planning, and implementation of Fleet Operations for the Olympic Games, orchestrating a team of 30 employees to ensure seamless game-time operations.• Client Service Level Agreement Expertise: Defined and negotiated Client Transport Service Level Agreements, setting the standards for exceptional service delivery.• Resource Planning and Procurement Mastery: Identified resource requirements for vehicles, temporary infrastructure, and Furniture, Fixtures, and Equipment, culminating in the procurement and contracting of 3,000 fleet vehicles, accounting for a contract volume of 12 million Euros.• Game-Time Readiness Program Development: Rolled out a comprehensive readiness program for fleet operations during the games, incorporating tabletop simulations and test events to ensure operational preparedness.• Transport Infrastructure Design and Implementation Oversight: Designed and supervised the implementation of transport infrastructure, including Fleet Depots and Fleet Operations Centre, collaborating with various stakeholders for seamless execution.• Volunteer Driver Training Supervision: Supervised and verified the level of volunteer driver training, ensuring their competence to deliver reliable transport services during the games.

Rome Area, Italy

Led as Project Co-coordinator for the European Projects PROGRESS and MIRACLES in 2002, overseeing project management, budget planning, conference coordination, and reporting.• Strategic Project Management: Orchestrated seamless execution and management of the PROGRESS and MIRACLES projects, ensuring adherence to timelines and goals.• Budgetary Oversight: Efficiently planned and managed project budgets, optimizing resource utilization and achieving financial objectives.• Conference Management Excellence: Successfully organized and managed conferences pertinent to the projects, ensuring smooth operations and high-quality outcomes.• Comprehensive Reporting: Produced comprehensive and insightful reports, providing stakeholders with valuable insights into project progress and achievements.

Rome Area, Italy

Led the design and implementation of mass transport plans for significant religious events during the Holy Year 2000. Responsibilities included building and managing a database of bus parking lots, designing pedestrian flow mapping and signage, organizing stakeholder meetings, and reporting.• Strategic Transport Planning: Spearheaded the successful design and implementation of comprehensive transport plans for major religious events during the Holy Year 2000, ensuring seamless transportation logistics.• Efficient Parking Management: Built and maintained a database cataloguing parking lots for buses, optimizing logistical arrangements and facilitating smooth traffic flow.• Pedestrian Flow Optimization: Designed mapping for pedestrian flows and implemented effective signage strategies, enhancing crowd management and safety during events.• Stakeholder Collaboration: Organized and facilitated productive meetings with local authorities and stakeholders, fostering collaborative relationships crucial to successful event execution.• Comprehensive Reporting: Generated detailed and insightful reports, providing invaluable feedback and documentation on event logistics and outcomes.

Scrum Master Certified (Smc®), Project Management

Activities and Societies: SCRUMstudy in association with CONSEL CONSORZIO ELIS PER LA FORMAZIONE PROFESSIONALE SUPERIORE A R.LScrum Master.

Bachelor Of Engineering (B.Eng.), Spatial And Urban Planning

Activities and Societies: Studies includes one year at the University of Architecture in Venice (IUAV) within the european student.

Academic Year, City/Urban, Community And Regional Planning

Activities and Societies: 1 year of study within the Erasmus Program

Abitur, Scientific

Final examination in Biology, Geography, Mathematics and Music. Study of piano playing for 12 years.