Manuel Hess Email & Phone Number

Berlin, Deutschland

Berlin, Germany

i2x rapidly turns contact center agents into experts via real-time recommendations and coaching tools. Using machine learning and analytics, we use real conversation data and provide meaningful insights into customer conversations on the phone. • Defined success metrics and product roadmap for our dashboard and assistant • Managed design and development of features from from inception to release• Established a customer-focused product culture by spreading customer insights, data and research outcomes with the team• Hired and managed a team of product designers

Berlin, Germany

Berlin, Germany

• worked with a variety of materials and tools on diverse projects, in multicultural teams and across various time-zones• contributed and worked on all areas of the design process from research to implementation• good awareness of personal strengths and current limitations• applied research and testing methods to validate and improve results• hired and organised team members, lead small project teams and hired freelancers for jobs

Hamburg, Germany

• responsible fo redesign of mobile applications, writing of user stories and scenarios and design of upcoming features• coordinated with developers, product owners, copy writers and stakeholders• performed user research and guerrilla testing• produced wireframes, interactive prototypes and final assets

Study Abroad, Graphic Design / Information Design

Bachelor Of Arts (Ba), Graphic Design