Manuel Hess Email & Phone Number

Berlin, Deutschland

Berlin, Germany

• i2x rapidly turns contact center agents into experts via real-time recommendations and coaching tools. Using machine learning and analytics, we use real conversation data and provide meaningful insights into customer.
• Defined success metrics and product roadmap for our dashboard and assistant
• Managed design and development of features from from inception to release
• Established a customer-focused product culture by spreading customer insights, data and research outcomes with the team
• Hired and managed a team of product designers

Berlin, Germany

Berlin, Germany

• worked with a variety of materials and tools on diverse projects, in multicultural teams and across various time-zones
• contributed and worked on all areas of the design process from research to implementation
• good awareness of personal strengths and current limitations
• applied research and testing methods to validate and improve results
• hired and organised team members, lead small project teams and hired freelancers for jobs

Hamburg, Germany

• responsible fo redesign of mobile applications, writing of user stories and scenarios and design of upcoming features
• coordinated with developers, product owners, copy writers and stakeholders
• performed user research and guerrilla testing
• produced wireframes, interactive prototypes and final assets

Study Abroad, Graphic Design / Information Design

Bachelor Of Arts (Ba), Graphic Design