• Led a team of 15 professionals including UI/UX Designers, Front End Developers, Full Stack Developers, QA Testers, and Scrum Masters.• Created a comprehensive 12-month product roadmap and successfully launched the product, acquiring over 20,000 users within the first 5 months.• Collaborated with finance teams on budgeting for a subsidiary company with an annual budget exceeding $10M, ensuring the organization met its financial targets and strategic goals.• Designed and developed… Show more • Led a team of 15 professionals including UI/UX Designers, Front End Developers, Full Stack Developers, QA Testers, and Scrum Masters.• Created a comprehensive 12-month product roadmap and successfully launched the product, acquiring over 20,000 users within the first 5 months.• Collaborated with finance teams on budgeting for a subsidiary company with an annual budget exceeding $10M, ensuring the organization met its financial targets and strategic goals.• Designed and developed sprint schedules to ensure timely product development and delivery.• Continuously improved product features by identifying bottlenecks and leveraging customer surveys and user behavioral analysis.• Simultaneously managed the development of two major products and facilitated the acquisition and integration of smaller companies to align with the overall product vision.• Led cross-functional teams encompassing Technology, Operations, Marketing, and Finance to achieve organizational objectives.• Established in-depth analytics requirements and built systems for reporting to the C Suite using PowerBI, Mix Panel, and Google Analytics.• Collaborated with IT leaders in DevOps, Cloud Computing, Cyber Security, and Infrastructure to ensure alignment with the product roadmap. Show less

- Provide analysis and assistance to Policy Administration, Claims and IT in identifying, quantifying, resolving, and documenting in-force policy calculation issuesProvide product and technical support to the key areas of the company in particular IT and Policy Administration; review requests and provide a response based on analysis and understanding the components involved-Complete requests for policy values received from Policy Administration; identify the type of request and time… Show more - Provide analysis and assistance to Policy Administration, Claims and IT in identifying, quantifying, resolving, and documenting in-force policy calculation issuesProvide product and technical support to the key areas of the company in particular IT and Policy Administration; review requests and provide a response based on analysis and understanding the components involved-Complete requests for policy values received from Policy Administration; identify the type of request and time sensitivity; adjusting workload as appropriate - Maintain, enhance, and operate calculation spreadsheet used to validate or supplement product-related system-generated values-Learn and grow knowledge of complex administration system(s) in order to assist in product support; understand and analyze the functionality of the administrating system(s) to correctly handle manual calculation requests- Participate as a representative of Product Development during relevant project meetings Show less

- Gathered analyzed and documented business and technical requirements from both formal and informal sessions and validated the needs of the business stakeholders- Learned about the implementation of AWS for a serverless website- Worked on all phases of the system development, necessary procedures for requesting, developing, implementing and supporting the system development process- Designed and developed various analytical modeling reports from multiple data sources by blending… Show more - Gathered analyzed and documented business and technical requirements from both formal and informal sessions and validated the needs of the business stakeholders- Learned about the implementation of AWS for a serverless website- Worked on all phases of the system development, necessary procedures for requesting, developing, implementing and supporting the system development process- Designed and developed various analytical modeling reports from multiple data sources by blending data on a single worksheet in Tableau desktop Show less

- Part of the Tier 1 support group. Worked directly with students and staff to resolve questions and issues. Closed an average of 5 tickets per day with an 80% first call resolution ratio.Responsible for diagnosing, troubleshooting, and resolving a range of software, hardware and connectivity issues. - Excelled in asking probing questions to research, analyze and resolve issues. - Set up hardware and software in optimal configurations to meet network performance requirements.

- Developed SQL queries to obtain data from tables in remote databases.- Designed and developed Use Cases, Activity Diagrams and Sequence Diagrams using UML- Gained experience in creating Table, Views, Indexes and other SQL joins- Prepared data example runs and views for client meetings

- Crafted diagrams and flowcharts outlining logical operational steps- Developed and managed project plans while providing status updates to management- Gathered Business Requirements in Business Requirements Document (BRD) by interacting with the Users, Project Manager and SMEs to get a better understanding of the business processes