Md Manzur Ul Islam Email & Phone Number

Dhaka, Bd

Gphouse, Bashundhara, Baridhara, Dhaka 1229

Department: Core Planning & Service Delivery (CPSD), Grameenphone Network Managed Services# Major responsibilities:• Planning, solution design & dimensioning of Grameenphone Cloud Core Network [IMS Core: ATS/TAS, CSCF, SBC, CCF, MRFC/MRFP, SPG, Signaling: STP/SPS & DSC/DRA].• Capacity planning of Cloud Core Network nodes and synchronizing E2E capacity with other domains (CS/PS Core, Transport, Radio, MBB-GW/IGW, IIG).• Drive network performance management and initiate improvement plan.• Lead/support network optimization activities.• Drive new feature analysis, trial and execution focusing on network performance & quality improvement.• Lead new node integration & migration planning• Handle Cloud Core Network product life cycle/roadmap management.• Project management & service delivery of Cloud Core Network nodes as per commercial forecast.

Lotus Kamal Tower- 2, Gulshan South Avenue (Gulshan 1), Dhaka 1212

Cloud Core Network (IMS/CS/NFVI), Network Technology & Maintenance Department (NTMD)# Major responsibilities:• Act as a Team Leader (TL) of Cloud Core Network for End to End successful delivery of projects including project early involvement (EI) support, ensuring on time PAT/PAC/FAC from customer, technical risk analysis of upcoming delivery projects, preparing network LLD and DDs etc.• Configuration & commissioning, acceptance test, cut over/migration, traffic statistics analysis(KPI), maintenance and troubleshooting of Huawei NFVI & IMS/CS Core Network products, i.e. IMS Core NEs (ATS9900, CSC3300, iCG9815, MRP6600, UAC3000, UGC3200, SPG2800, CGP), CS Core NEs (MSoftX3000, UMG8900, SE2600/SE2980, SPS/DRA & iManager U2020/MAE(Core NMS), NFV (NFVI, VNF, VIM, VNFM, NFVO).• Prepare and maintain HLD, LLD and DD design documents of NFVI, IMS and CS Core network.• Configuration of signaling links (MGCP/H.248 link, SIGTRAN/M2UA/M3UA link, MTP2/MTP3 link, SS7 ISUP/SIP signaling links) between MNOs and ICX/IGW/IOS operators at IMS and CS Core NEs.• Perform routing of inter-domestic & international calls, number analysis, routing table configuration and modification, call trace analysis, call failure processing, necessary call tests (SIP, H.323, TDM Calls ) as per customer requirements.• Software up-gradation and necessary patch installation of NFVI, IMS and CS Core NEs.• Capacity expansion of NFVI, IMS and CS Core NEs as per customer requirement.• Integration of Core Network with NOC for centralize monitoring of the NEs by Huawei Core NMS for routine O&M, performance measurement & fault management.• Resolve various technical problems of NFVI, IMS and CS Core NEs by consulting with Huawei GTAC engineers and prepare Root Cause Analysis (RCA) if required.• Management and co-ordination with customers, subcontractors, third party vendors and Huawei inter-departments for smooth and successful delivery of project and maintenance.

Dhaka Square Tower, Plot# 1, Road# 13, Jashim Uddin Avenue, Uttara, Dhaka 1230

Cisco IPCC/ Avaya Aura Contact Center Network Operations# Major responsibilities:• Performed system auditing, monitoring and daily routine health check on Cisco/Avaya data center equipments and ensured 99.99% system/service up-time with full redundancy.• Performed daily reporting of calls of various Airtel contact center services/IVR short codes.• Managed the technical part of more than 200 customer agents including their login credentials, integrated new customer agents in the contact center network at different nodes like Avaya Aura™ Contact Center, Avaya Voice Portal etc.• Day to day necessary works at Avaya Aura™ Contact Center server, Avaya Voice Portal Management System server, Quality Monitoring Server, Database Server, Domain Controller Server, Airtel BD Outbound Web Portal server, Avaya Media Server, Media Processing Platform server, Web App Server (Tomcat, Websphere) etc.• Co-ordination with Customer Care department and different vendors of Airtel like Digicon Technologies, IBM Bangladesh and maintaining smooth operation of the contact center network.

Plot 15, Block B, Bashundhara R/A, Dhaka, Bangladesh 1229

Department of Electrical Engineering & Computer Science# Courses:• Advanced Electronics & Communication Lab I• Electrical & Electronic Circuit Design Lab I# Major responsibilities:• Conducted tutorial sessions for the students of particular courses to solve course related problems.• Grading of weekly quizzes lab reports & assignments of related courses and managing grade sheets of every students.• Consulted students regarding various course related problems by giving fixed consultation hour.• Assisted faculty members in the course related matters including grading students based on their performance and merit, proctoring in the exams, maintaining grade sheets, publishing grades, co-ordination with department etc.

Plot 15, Block B, Bashundhara R/A, Dhaka, Bangladesh 1229

Department of Electrical Engineering & Computer Science# Courses:• Fiber Optic Communication System• Advanced Electronics & Communication Lab I• Power Electronics• Verilog HDL: Modeling, Simulation & Synthesis• Probability & Statistics# Major responsibilities:• Conducted tutorial sessions for the students of particular courses to solve course related problems.• Grading of weekly quizzes lab reports & assignments of related courses and managing grade sheets of every students.• Consulted students regarding various course related problems by giving fixed consultation hour.• Assisted faculty members in the course related matters including grading students based on their performance and merit, proctoring in the exams, maintaining grade sheets, publishing grades, co-ordination with department etc.

Master Of Business Administration (Mba), Finance & Marketing, Cgpa 3.42 In The Scale Of 4

Bachelor Of Science (B.Sc.), Electronic & Telecommunication Engineering, Cgpa 3.66 In The Scale Of 4

Cisco Certified Network Associate (Ccna Exploration 4.0)

- under Cisco Networking Academy

Higher Secondary School Certificate (Hsc), Science, Gpa 5 In The Scale Of 5

> Successfully completed a Conversational English Language Course titled "Topic Based Conversational English Language Course", facilitated.

Secondary School Certificate (Ssc), Science, Gpa 4.75 In The Scale Of 5

Junior School Certificate