Alejandro Delgado Email & Phone Number

Montreal, Qc, Ca

Kitchener, Ontario, Canada

London, Ontario, Canada

London, Ontario, Canada

London, Ontario, Canada

Responsible for providing support and engaging in conversation with new and current customers, offering tailored solutions to their wireless communication needs and ensuring their satisfaction in an efficient manner.- Managed individual and small business wireless service accounts, for one of the largest Canadian telecommunications companies.- Followed up with customer requests by phone and chat, supporting +40 clients per day.- Trained a team of over 12 new advisors, ensuring… Show more Responsible for providing support and engaging in conversation with new and current customers, offering tailored solutions to their wireless communication needs and ensuring their satisfaction in an efficient manner.- Managed individual and small business wireless service accounts, for one of the largest Canadian telecommunications companies.- Followed up with customer requests by phone and chat, supporting +40 clients per day.- Trained a team of over 12 new advisors, ensuring consistency in internal procedures and development of the skills needed to achieve high-quality service levels.- Belonged to the Health and Safety Committee as a Representative, chosen by popular vote. Show less

London, Canada Area

Managed roadside emergency services for insurance members across Canada, the USA, and Mexico, providing support by phone in English and Spanish languages.- Assisted customers with vehicle breakdowns in a timely and safe manner, determining the kind of service needed, the best providers to reach, and negotiated services costs.- Worked with all vehicle makes and models available in the North American market.- Complied with the company’s security policies with the highest level of… Show more Managed roadside emergency services for insurance members across Canada, the USA, and Mexico, providing support by phone in English and Spanish languages.- Assisted customers with vehicle breakdowns in a timely and safe manner, determining the kind of service needed, the best providers to reach, and negotiated services costs.- Worked with all vehicle makes and models available in the North American market.- Complied with the company’s security policies with the highest level of commitment. Show less

Bogotá D.C., Colombia

Responsible for the creation and execution of paid and organic social media content, and inbound strategies for prestigious national and international brands, including Movich Hotels and Rally’s Dakar 2018.- Served as the point of contact between client and agency to ensure decisive and consistent communication in the development of digital marketing campaigns.- Created digital content and developed PPC advertising campaigns for up to six brands, with a focus on customer conversion… Show more Responsible for the creation and execution of paid and organic social media content, and inbound strategies for prestigious national and international brands, including Movich Hotels and Rally’s Dakar 2018.- Served as the point of contact between client and agency to ensure decisive and consistent communication in the development of digital marketing campaigns.- Created digital content and developed PPC advertising campaigns for up to six brands, with a focus on customer conversion and retention.- Provided customer service assistance through social media and generated weekly and monthly KPI reports, as well as campaign optimization plans and client follow-ups. Show less

Bogotá D.C., Colombia

Led the fundraising program for the university’s scholarship fund, raising over $1.500’000.000 ($550,000 CAD) between cash, trades, and charitable donations, made possible with student and employee events, business partner alliances and alumni.- Strengthened the partnerships between corporate donors and the university.- Brought a new image to the Scholarship Program, powered by new media content.- Coordinated advertising campaigns to promote fundraising events and activities on… Show more Led the fundraising program for the university’s scholarship fund, raising over $1.500’000.000 ($550,000 CAD) between cash, trades, and charitable donations, made possible with student and employee events, business partner alliances and alumni.- Strengthened the partnerships between corporate donors and the university.- Brought a new image to the Scholarship Program, powered by new media content.- Coordinated advertising campaigns to promote fundraising events and activities on campus and across the country. Show less

Bogotá D.C. Area, Colombia

Designed and developed the main webpage of the business in the country, leading a team of graphic designers on the path to achieving the most successful channel of communication of the company.Develop a new way to reach customers on apart areas of the country, managing via WhatsApp broadcast lists more than 750 actively contacts keeping the sales flow on.Content migration for the company's webpage using WordPress platform and features.

Bogotá D.C. Area, Colombia

Active participation in client-facing projects and campaign development.Teamwork coordination to ensure client satisfaction and advertising campaign success.

Bogotá D.C., Colombia

Answer the incoming calls in the hotline of customer service of Telefónica Movistar Colombia, and offered solutions to hundreds of different possible claims with high-quality standards.

Duitama, Colombia

I offered a customer service in order to keep the business of long time customers with the store, and performed cashier duties on a daily basis from opening to close.I showed high and quick proficiency learning the categories, prices and details of the products offered to achieve an agile attention and higher outcomes on the salesforce.

Comunicador Social Y Periodista, Comunicación Digital

Certified By Google Adwords Fundamentals And Display.

Certified by Google AdWords Fundamentals and Display.

Bachiller Técnico, Manejo De Tics