HSS has been as a CalWORKS, Medi-Cal, and CalFresh intake worker processing mail-in applications: duties include but are not limited to:• Interviewing applicants for CalWORKS, Medi-Cal, and CalFresh to obtain information regarding their household composition, income and property• Processing new applications for CalWORKS, CalFresh, and Medi-Cal aid types; including, Affordable Care Act (ACA) MAGI and Non-MAGI evaluations, Supplemental Security Income (SSI/SSP) referrals, Long Term Care, Aged & Disabled programs: DDSD Pending Program, Federal Poverty Level Programs, Medicare Savings Programs: Qualified Medicare Beneficiaries (QMB), Specified Low Income Beneficiary (SLMB), Disabled Widower, Disabled Adult Child (DAC), Pickle evaluations, Spousal Impoverishment, limited DDSD referrals, and Asset Waiver Programs DDS/Model Waiver Program• Processing Medi-Cal renewals and CalFresh/CalWorks SAR 7s• Interpreting and maintaining knowledge in Medi-Cal, CalFresh, and CalWORKS regulations to ensure accurate determinations are made using the CalWORKS, Medi-Cal, and CalFresh Program Guides, Letters and Program Inquiries;• Reviewing applications, forms and verifications for completeness and accuracy• Determining applicant’s eligibility to CalWORKS, CalFresh, and Medi-Cal under appropriate aid type/program with or without a share or cost• Managing her volume of work within regulatory time constraints• Maintaining her caseload under 40 cases• Maintaining a caseload management log• Processing referrals, escalations and appeals• Corresponding with customers over the phone, email, and in written correspondence• Referring customers to various public services to assist them with meeting their needs, including shelters, food banks and local, State and Federal Agencies for assistance• Assisting other Family Resource Centers with translating documents from Spanish to English• Providing excellent customer service• Any additional tasks as assigned

• Provide assistance to students regarding available financial aid programs• Review financial aid applications forms • Input students data on ISIS • Proper accounting procedures and bookkeeping • Prepare statistical and MIS reports; maintain statistical data

• Plan and implement outreach for EOPS/CARE and CalWORKs programs • Assistant EOPS Director/Coordinator and Technician• Interpret and implement federal and state guidelines• Maintain records and prepare reports—gather and assemble for student distribution

• Educate and explain students’ rights and responsibilities regarding the laws and regulations • Maintain and update payroll documents for budgets with precision• Train office assistants on current office protocol and procedures• Plan, organize and implement annual student file, updates, and archive • Schedule student appointments for counselors and staff

• Completed university level courses in Quality Assurance and Risk Management• Completed 9 months hospital internship at Quality Management Department• Assisted Quality Manager with data entry and analysis data