Mark Ortiz Email & Phone Number

Brownsville, Tx, Us

Brownsville, Texas, United States

Manage Apple School Manager: Oversee and administer Apple School Manager to streamline educational workflows. This includes managing device enrollment, deploying educational apps, and setting up Managed Apple IDs for students and staff.Administer Jamf School: Utilize Jamf School for advanced device management. Responsibilities include configuring device settings, managing app distribution, and ensuring compliance with educational policies and standards.Device Deployment and Management: Coordinate the deployment of Apple devices (iPads, MacBooks, etc.) in the educational environment. Ensure devices are properly configured, secured, and ready for use by students and educators.User Account Management: Manage user accounts and groups in both Apple School Manager and Jamf School, ensuring secure and efficient access for all users.Policy Implementation and Compliance: Implement and enforce IT policies related to device usage in the school setting. Ensure compliance with educational standards and data privacy regulations.Technical Support and Training: Provide technical support for Apple devices and software. Offer training and assistance to educators and staff on effectively using Apple technology in the classroom.Collaboration with Educational Staff: Work closely with teachers and administrative staff to understand their needs and ensure the technology aligns with educational goals.

Brownsville, Texas, United States

Harlingen, Texas, United States

I played a pivotal role in managing and enhancing the company's IT infrastructure, focusing on computer hardware support and network administration. My key responsibilities and achievements included:Computer Hardware Support: Provided comprehensive support for all aspects of computer hardware, ensuring seamless operations across the company.Setting Up New Retail Locations: Led the IT setup for new retail locations, which involved planning, installation, and configuration of IT systems to support business operations.Active Directory Management: Managed user accounts in Active Directory, overseeing access controls and ensuring secure and efficient user management.Email Account Management: Handled the setup and maintenance of email accounts, ensuring reliable and secure email communication for staff.Enterprise Antivirus Maintenance: Administered the enterprise antivirus system, safeguarding the company's digital assets against malware and other security threats.Digital Transformation: Spearheaded the implementation of document scanning processes, transitioning the company to digital invoicing, which enhanced record-keeping efficiency and accessibility.Throughout my role, I demonstrated strong problem-solving skills, a keen attention to detail, and a commitment to delivering high-quality IT support, contributing significantly to the operational efficiency of AOC Welding Supply.

Harlingen, Texas, United States

I provided comprehensive hardware and software support, to multiple small office and medical facilities ensuring optimal system performance and minimal downtime. My role also included contract work with Harlingen CISD, where I adapted to the dynamic IT needs of an educational environment. I was responsible for troubleshooting a variety of computer issues, maintaining network infrastructure, and supporting specialized software.