Manish Pahuja Email & Phone Number

Delhi, India

New York, Ny, Us

Charlotte, North Carolina, Us

Connected Aviation Solutions | Application Technology & Support | Airport IT & Technology Operations | Technology Managed Services | India Region Head• Transformational Leadership with P&L Responsibility  Leading the operations for India Airports at Collins Aerospace Implementing strategic vision through business acumen to enhance customer satisfaction across the region. Managing development of tailored solutions to meet user requirements.Reporting Teams: PMO, Airport IT Operations & Support, Customer Success

Miami, Florida, Us

Verticals: Product Roadmap Management (ERP, SaaS Student Portal, IAM & Admission CRM), Legal & Contract Management, Key Account Management, Talent Acquisitions, IT Management, Product Implementation & Delivery, Engineering, Customer Success, Support, Financial Management & Audit InterfaceRole: Operations COE, Program COE, Product Leader, Global Business Development, Legal & Contract Management, Support COE• IIT Delhi ERP - Powering Academics & Non-Academics Automation for India’s Premier Technology Institute. 130+ Modules SAAS Base Line Product, customized as work-packages to IIT Delhi’s workflows.• ADMIT - Stabilization of Unifyed’s Global SAAS Product for University Admissions and Financial Aid, • VERIFY (IAM) – Increased the revenue for Unifyed Global Identity and Access Management Product by 30% in 8 months, via bundling solutions• IIT Kanpur – Bagged the project via RFP documentation of the SAAS ERP baseline product for 18-month implementation worth $1 million• P&L Responsibility for Net New + Recurring + Renewal for APAC & EMEA Region• Increased Global Customer Scores by 20% by implementing Executive Health Check Monitoring (150 Customers Global)• Rebuilt Global Key Account Management Team• Transitioned Product Management from contractor resources to in-house team, resulting in saving of $1 million per year• Introduced Design System concept to UI/UX TeamsKRA’s• Transformational Leadership with P&L Responsibility  Delivery Strategy and Operations Head for Strategic Business Unit Revenue above $10m per year and 100+ headcount Defining strategies for the SBU and sensitizing & aligning the delivery teams, and governing for successful achievement of the SBU revenue/margin targets and customer NPS. Leadership, Governance and required process orientation to SBU delivery & support functions Delivery Head – Large complex programsReporting Teams: PMO, Product Management, Engineering, Operations, Customer Success, Customer Support

Delhi, Delhi, In

Major Projects DeliveredHelmed the Development and Delivery of EdTech Product “DigiNerve” EComm + LMS platform, using mobile first GTM approach and robust web based technologies (React, .NET Core), FHIR, REST, OAuth, AWS, Azure, CICD Devops, on AWS.Successfully transitioned B2B product “JaypeeDigital” from a monolithic .net architechture to a microservices based integrated SAAS platform with SSO, authentication management & content delivery capabilities via API modules.Modernized Journals Delivery & Submission Platforms for Business Standardization and Growth.Oracle ERP implementation Delivery on Oracle Cloud with Custom Business Layer development.Integrated Business Partner Websites with Ecommerce site, enabling seamless ordering & payment collection modulesKRA’sTechnology Transformation•EdTech - Mobile Apps, Knowledge Platforms, SAAS Migration•IT Governance - Enterprise IT Infra Architecture, Cloud Solutions – Computing, Storage & Services, IT Governance, Vendor SLA Management, Network Monitoring & Security, Licensing Compliance, Disaster Recovery•Service Delivery & Design – Program Management, Business Process Re-engineering, Technology Selection, Application ImplementationDigital Product Strategy Management•Product Development - SDLC, Learning Management Systems, Test-Prep Environments, Digital Library, Video Lecture Streaming Platforms, Live Classroom Integration, E-Commerce Payment Gateways •Content Aggregator Management - Digital Library Integrations – OCLC, EzProxy, EBSCO & Custom Models, Semantic Enrichment of Unstructured Legacy Data, Digital Asset Management, Market Research, Competition Analysis & Mapping, Legacy Content Repurposing & Monetization, MVP Modelling RoadmapReporting Teams: Digital Technology, Information Technology, DevOps, TechOps, Video Engineering and Digital Conversion, UI / UX Design

Delhi, Delhi, In

Strategy• Leverage cognitive skills, to link policies, programs, systems & actions into one synergistic delivery plan, prioritised by the business strategy.• Provide change management thoughts, align strategies and lead the effort on system implementations to build a cohesive and efficient team.• Construct knowledge management as a demand-led activity linked to business goals, and run / monitor initiatives as benefit-delivery programs.• Manage KPIs and reporting, tracking against objectives and developing action plans to remediate the deviations.• Run cross-functional projects to test and launch new products, features, pricing, and messaging to Sales.Digital Technology Transformation• Create and implement new digital business models to deliver next generation value and engage customers in more dimensional and relevant ways. • Drive the digital thought to identify / bridge the gap between digital thinking and traditional business models.• Define the opportunity space/priorities and devising the strategic framework and roadmap for enterprise transformation.• Accelerating Agility by delivering dynamic UX from reusable & upgradable UI components on high/low fidelity prototypes.Journals Platform Development, Services & Management• DOAJ Compliant Models - Open Access and Closed Access Content Delivery, Indexing & Abstracting, Content Management Operations, Submission & Peer-Review Management, Prospect Management, Lead management, Revenue Growth, Content AcquisitionsAuthor & Marketing Management •Visibility of Brand Identity - Sales Funnel, Positioning of New Products for International Business, Online Promotions & Author Visibility•Marketing Services Integration - MailChimp, Send Grid & Custom Marketing Services, Social Medial Planning and Implementation (online & offline), Digital Product Demonstrations, WhatsApp Messaging Services, Conversational AI, ChatBots, Customer Service Portal

Thousand Oaks, Ca, Us

KRA’s:• Leading APAC Delivery Initiative - Direct & Manage Books & Journal Technology & Production Cost Centre• Identifying, evaluating & training Publishing Technology Vendors on Sage India workflow for electronic content management, single source input for multiple outputs and device optimizations.• Digital Product Delivery on XML / EPUB workflow• Product Deliveries planned in Commit in Advance mode in a highly floating input delivery module.• Defining Vendor SLA & Work Contracts• Digital Archival systems & processes Reporting Teams: Technology, IT (Shared Responsibility), Design, Content, Inventory, Manufacturing

New York City, Ny, Us

Major Projects Delivered• Book Master ERP Implementation• Reduced the costs of deliveries of existing contracted digitization projects with Indian Court• Allahabad High Court Digitation & Integration ProjectKey Result Areas:• Engaging with State Level Courts for digitizing contracts• Integration of LN Digital products with customer sites on a SSO protocol• Identifying agencies for conducting Supplier Social / Quality / Responsibility Audit.• APAC zone representative for the Global Procurement Team reporting to VP, Global Procurement.• Vendor workflow evaluator for XML based publishing across Platforms model viz. Print, Online, and EPUB & EBook.• Liaising with Authors / Institutes / Channel Partners to ensure flawless product development, marketing & end user feedback.• Heading the Digital & Print Content Product Cost Centre

Oxford, Gb

KRA:• Inducted Digital Technology for Publishing Workflows• India Business Key Implementor and User for SAP Implementation of MM, Royalty & S&D Module • Handled 90% of the New Books, 100% of the Reprints & 100% of the Anthologies without any team.• Instrumental in planning & scheduling of outsourced book production jobs including Paper Procurement Strategy & Print Buying Decisions.• Proven skills in setting up strict quality assurance parameters for high quality deliveries, ensuring regular quality checks at every stage.

Oslo, No

Managing and coordinating projects approved under Indo-Norwegian Technical Collaboration Programme (IND-040). Management and disbursement of Funds to Indian partners in the approved projects. Rigorous Follow-ups with Indian institutes about progress of the projects. Extensive Traveling to Indian Institutes for gathering first hand information on on-going projects. Regular reporting to Ministry of External Affairs, Government of India and Development Counselor, Norwegian Embassy Achievements: Successful completion of around 15 technical projects from May 1996 to July 1998 in varied fields of Mining, Oil Exploration, Fresh-water breeding, Skiing etc

Bachelors, Humanities & Social Sciences

Pgdca, Computer Applications

Hsc, Humanities & Social Sciences