Als Senior medewerker Sales Office/Customer Service Officer ondersteunende commerciële - en administratieve werkzaamheden uitvoeren. Verzamelen en controleren van orderinformatie ten behoeve van een juiste orderafwikkeling door planning en administratie, alsmede communiceren met klanten en planning afdeling over eventuele wijzigingen. Daarnaast verantwoordelijk voor:Het bijhouden van prijsafspraken in het ERP systeem;Ondersteunen bij het uitbrengen van offertes en de opvolging hiervan;Het opvolgen van gesignaleerde (dreigende) afwijkingen in samenspraak met klant en planning;Samplehandling: verzenden van samples en bijbehorende follow-up;Zorgen voor de afhandeling van klantaanvragen binnen de interne organisatie.Ondersteunen van de Customer Service Manager bij het vastleggen van de ordergegevens per afnemer en een proactieve bijdrage leveren aan verbeterprojecten.

Onafhankelijke Whisky (en overige Distillaten) Ambassador, Liquorist en trainer tijdens The Whisky Ambassador en/of The Gin AmbassadorSinds 2019 is The Dramcatcher gecertificeerd als Whisky Ambassador. Als Onafhankelijke Ambassador kan The Dramcatcher uw merk promoten. Denk aan advies en promotie op whiskyfestivals, evenementen, bij slijterijen, whiskyclubs, vrienden avonden, vrijgezellenfeesten of waar u maar wilt. Kennis delen en promotionele activiteiten op basis van freelance afspraken. De link met een dram cq dreamcatcher is om mijn droom na te jagen meer te willen gaan doen met whisky sinds het slagen aan de International Whisky School en The Whisky Ambassador training. Vandaar..een dramcatcher! Always happy to catch a good dram!Na het behalen van de Liquoristen opleiding in 2022 zijn er ook andere distillaten aan het portfolio van proeverijen en/of promotie toegevoegd, zoals Gin, Jenever, Rum, Tequila, Mezcal, Armagnac, Grappa, Cognac, Wodka etc.Sinds 2023 verzorg ik ook de cursussen The Whisky Ambassador en The Gin Ambassador ism www.comedus.nl Volg https://dramcatcher.nl/ voor meer nieuws of neem contact op via het contactformulier op deze website!

Vanuit het backoffice werkzaam als het eerste aanspreekpunt voor klanten, partners en leveranciers. Verzorgen van correcte administratieve afhandeling van alle backoffice werkzaamheden.Deel van een multidisciplinair team in een leuke en dynamische werkomgeving. Beantwoorden vanvragen van klanten, partners en leveranciers. Verwerken van (verkoop)orders, pakbonnen en facturen inclusief het juist archiveren. Tevens het administratief afhandelen van loonwerkorders en het (administratief) verzenden van orders naar de klanten door het aanmaken van transportopdrachten en -documenten bij de diverse vervoerders. Overige taken waaronder Marketing gerelateerde taken en overige voorkomende kantoor werkzaamheden.

Drive and execute independent and supportive to the Logistics department, the continues improvement and implementation of best practices of the outbound flow of the Tilburg Flavors & Fragrances Logistics order process , with regard to Delivery Control, Transport planning and Documentation activities. This role is functionally competent /not managerial to the Logistics department . Member of the Logistics MT.Key Responsibilities(all for Flavors and Fragrances Tilburg)• Coordinate complaint handling and monitoring Logistics performance. Handling complaints and analyze root causes and implement best practice for preventive actions• Super user for Stratech SPS , after initial implementation in 2017, optimization in 2018 and beyond.•Performance monitoring of carriers and review cooperation. Set up, archive and keep track on SLA’s, reports, appointments and archive Carrier related procedures, protocols and documents of meetings etc. Enroll carrier performance measurement/ vendor notifications in SAP•Develop formal standard work instructions and documentation to ensure sustainability and consistent execution of processes for the Tilburg outbound flow. As of mid 2018, attribute to the AEO and ISO compliancy•Super user for Descartes/Infodis system., upgrade usage and development improvements with IDS.•Monitoring performance (LOR) and enroll improvements for the teams via Logistics Management to the teams of logistics•Assisting the Logistics Manager with projects to optimize the Logistic flow, dedicated to IFF internal needs and developments. •Drive continuous improvement and implement LEAN way of thinking and enroll best practices for the Tilburg outbound flow at Logistics departments•Control of Carrier invoices, make analysis, report deviations and execute approval in SAP once coded by the department•Cost control on tariffs of carriers Outbound

Management and coordination, control, execution, alignment and improvement of the outbound flow of the Tilburg Flavors & Fragrances Logistics order process , with regard to Delivery Control, Transport planning and Documentation activities. Member of the Logistics MT and leading a team of 19 FTE.Key Responsibilities(all for Flavors and Fragrances Tilburg)•Leading a team of 19 persons responsible for executing the delivery control,transport planning ,dock planning activities,drivers documentation preparations and documents for Chamber of Commerce , embassy and banks (L/C)•Manage daily business on planning of shipments to our customers worldwide•Troubleshooting and problem-solving ad hoc.•Drive continuous improvement and implement LEAN way of thinking and enroll best practices for the Tilburg outbound flow at Logistics departments.•Coordinate complaint handling and monitoring Logistics performance •Performance monitoring of carriers and review cooperation. •Develop formal standard work instructions and documentation to ensure sustainability and consistent execution of processes for the Tilburg outbound flow.•Super user for Descartes/Infodis system and communication.•Set up a new way to plan optimal shipping activities, such as order picking, loading, handling etc. to execute efficient and correct timing with regard to availability of outbound shipments. Lead the planning team who coordinate the loading of trucks of all outbound shipments.•Cost- control of waiting hours of trucks and containers.•Handling complaints and analyze root causes and implement best practice for preventive actions•Pulling sales orders and stock transfer orders through the order fulfillment flow and pro-actively take care of the communication of delays and changes. •Monitoring performance (LOR) and enroll improvements for the teams•Monitoring workload and pro actively inform other departments on possible delays or capacity constraints.•Management reporting: financial en KPI’s

Responsible for supervision, coordination, control, execution, alignment and improvement of the outbound order process (Flavors), with regard to Delivery Control and Packaging activities, in order to ensure a timely handling of finished products within the Supply Chain and to meet the requested delivery profile.Key Responsibilities:• Continuous high quality of Finished Goods handling in packing/identifying (labeling) and delivery preparation.• Leading and supervising the team responsible for executing the Delivery Control and Packing activities.(10-15 persons) • Develop formal standard work instructions and documentation to ensure sustainability and consistent execution of processes for the Tilburg outbound flow (including metrics).• Drive continuous improvement and implement best practices for the Tilburg outbound flow.• Pulling sales orders and stock transfer orders through the order fulfillment flow.• Order expediting and set priorities for other departments.• Communication of delays and changes.• Execute a pro-active troubleshooting role towards potential and actual issues.• Monitoring open orders and inform involved departments about workload.* Set up (in 2013)and supervise a sample department for Flavors and Fragrances*. Implement LEAN way of thinking as part of a four member team at Fragrances division

Responsible for coordination, control, execution, alignment and improvement of the outbound order planning process (Flavors),Key Responsibilities: •Develop formal standard work instructions and documentation to ensure sustainability and consistent execution of processes for the Tilburg outbound flow •Drive continuous improvement and implement best practices for the Tilburg outbound flow•Manage / lead delivery control team (2/3 people)•Pulling sales orders and stock transfer orders through the order fulfillment flow•Order expediting and set priorities for other departments•Linking specific batches to sales orders and creation of deliveries•Communication of delays and changes•Execute a pro-active troubleshooting role towards potential and actual issues•Monitoring open orders and inform involved departments about workload

Key Responsibilities: ·To receive and to load the orders in SAP with all aspects like lead time, inco terms (l/c), price validity, packaging, labels, documents, minimum order policy and so on·To monitor the order fulfillment process for the designated area of responsibility (geography or customer) and to provide proactive early warning communication on all bottlenecks and potential delays. To be accountable for this communication.· To liaise closely with all concerned departments to try to resolve the bottleneck whilst keeping the customer or sales office customer service fully up to date at all times.·To build excellent relationships with key contacts both at the customers and IFF sales affiliates and in the different departments within the manufacturing plant.·To maintain all master data which has been agreed regionally to be the responsibility of the plant customer service.·Where any orders, quotes, prices or master data is not entered correctly into SAP by a sales office to clearly communicate the correct method and reason behind it to ensure it is correct going forward.·To coordinate (together with the sales office customer service) all communications between the Customer and IFF departments ensuring timely delivery of all documents relating to legal and quality issues and specifications.·To initiate and coordinate customer complaints in a timely matter·To start up credit and debit note procedure (financial approval) and issue the respective credit or debit note·To respond to order-related customer complaints ensuring that (via the sales office) the customer is always given the information they require when they need it.·To track trial orders to ensure success and customer satisfaction.·To respond to order-related customer inquiries.·To initiate/propose improvements.

Responsible for the service/logistics performance of all customers in a dedicated area (Breda-Waalwijk-Tilburg) for the renting of company clothing, toilet group services, walkin mats and linens. Quality control by means of multiple contact with customers, sales- and service, processing department (laundry) and logistic department. Direct point of contact for customers from assigned area for the disciplines as mentioned above. Intensive cooperation with Logistics department, several accountmanagers, service consultants and representatives. Succeeding orders and developing of it. Monitor of delivery periods and solving all possible calamities around the service of Initial Hokatex. Responsible for the complete invoicing of concerning area. To introduce and turning out data, establishment orders, invoices, delivery lists, work instructions/manuals. Communication by mail, fax and phone. Participation to periodic consultation at Customers facility. Problem solving by proactive actions.

Yards, search, select and appoint suitable candidates for administrative, logistical, technical and remaining functions from lower secondary professional education to university level. To register and perform initial interview and/or hold conversations with potential candidates. Personal acquisition (also by phone/email) and relation management of constituents. Visit customers in order to increase turnover and keep track of what's needed at any given time. Price and tariff negotiations. Tenders look after. Market research. Introduce data in POWERBASE. Sales and recruitment action initiations. Accompany and instruct new employees. Register visitreports according to procedure/process. Salary negotiation . Processing and register worked hours of employees. Career accompaniment. Guide education and hold evaluation-conversations. Advise on law* and collective-labour agreement transfers to constituent and flexworkers. Set up advertisement and keep in contact with newspapers, internetprovider and special news bulletins on regional television. Maintain contact with CWI and local broadcasting. Order/purchase office and canteen equipage. Process of agenda management in Outlook. Fax, mails and mail processing. At absence Officemanager establish planning. Remaining attentive domestic and administrative tasks. Between January and September 2004 member of the venture Council and associated commissions.

Sales and recommendation to customers. Booking orders. Order processing and invoicing. Monitoring of budget and turnover objectives. Make staffplanning/occupancy, hour recording. Recruitment of new employees. Intern training of (new) employees of several departments. Task partitioning and instructing workmethods and procedures to employees. Accomanying of trainees. General stock management. Annual inventory preparation and guidance. Assist daily activities in shop and store. Look after fund layout and payment to bank. Participation to company courses, trainings, consultation meetings and region meetings. Reports to and look after information supply to Executive Board members and/or senior management. Replace manager during absence. Manage/lead group of 15-25 people.