• Organize and conduct surveys with patients about their overall experiences with care• Evaluate and analyze patient experience data scores produced from patient surveys • Formulate any patterns from survey data to present to supervisor and other colleagues• Deliver the highest level of customer service with patients, site supervisor and colleagues when working with them

o Identified all local influence centers (Hospitals, Skilled Nursing Facilities, Hospice Homes, Independent, Assisted, Enhanced Senior Living Communities, Health Care Provider Offices, Physical Therapy and Rehabilitation Facilities)o Developed marketing plan to meet weekly and monthly sales goals/budget (Presented to Founder of Happier at Home and CEO)o Met with franchise owners weekly to discuss areas of opportunity and referral status o Personally visited and arranged meetings with individuals responsible for or in a position to refer clients; this includes private, public and non-profit organizationso Coordinated and presented to a local Law Firm: Woods Oviatt which consist of 112 elder law attorneys. Presented the services that Happier at Home provides and how partnering together would provide their clients a great referral source. o Assisted with recruiting, employee on-boarding, orientation and schedulingo Join and attended area networking and chamber groupso Build and maintain a database of potential referralso Distributed “Healthcare Hero” baskets of snacks for staff at hospitals, senior living communities, rehab facilities and dialysis centers