Mara B. Email & Phone Number

Saint Thomas, On, Ca

Burlington, Ontario, Canada

I help assist the Library Director remotely with technical services, knowledge article updates, and website management. I analyze how customers interact with the site and how staff posts to the website so that updates continue to help users.I am eager to find ways to help others learn how to use website plugins and have written technical documentation for library staff so that they can better manage the website on a weekly basis.Successes include redesigning the library website… Show more I help assist the Library Director remotely with technical services, knowledge article updates, and website management. I analyze how customers interact with the site and how staff posts to the website so that updates continue to help users.I am eager to find ways to help others learn how to use website plugins and have written technical documentation for library staff so that they can better manage the website on a weekly basis.Successes include redesigning the library website and increasing its usability by reducing website pages from approximately 70 pages to 6 pages. Show less

I planned, promoted, and hosted over 60 community events annually for adults and families, from book clubs to block parties, to bring people and ideas together while having fun.I helped customers who needed 1:1 technical assistance using their personal devices, learning about computer hardware, and how to use popular software in Microsoft Office and Google Workspace.Successes included securing annual grants for library programs, increasing participation in library events by… Show more I planned, promoted, and hosted over 60 community events annually for adults and families, from book clubs to block parties, to bring people and ideas together while having fun.I helped customers who needed 1:1 technical assistance using their personal devices, learning about computer hardware, and how to use popular software in Microsoft Office and Google Workspace.Successes included securing annual grants for library programs, increasing participation in library events by 300%, and increasing the digital accessibility of library patrons with an accessibility workstation. Show less

Greater Toronto Area, Canada

I help assist customers through Salesforce to resolve their issues and answer their questions, from updating account details to processing returns and refunds. I personalize every interaction with a customer by actively listening to them.I am passionate about finding ways to resolve customer needs in the first interaction. I work closely with team leads to improve our processes to do so.Successes include an ability to quickly connect with customers, while maintaining a quality… Show more I help assist customers through Salesforce to resolve their issues and answer their questions, from updating account details to processing returns and refunds. I personalize every interaction with a customer by actively listening to them.I am passionate about finding ways to resolve customer needs in the first interaction. I work closely with team leads to improve our processes to do so.Successes include an ability to quickly connect with customers, while maintaining a quality assurance rate over 97%, and confidence to ask questions when I don’t know an answer. Show less