• Successfully completed 2 Projects on Microsoft Lync Server 2013 Deployment.• Successfully completed 23 Projects on IT and Communication Network Expansion that included Cat5/Cat6 cabling, Optical Fiber cabling, Wireless network, Microwave installation, VSAT installation, Cisco Call Manager, Avaya Telephony, Video conferencing, Active Directory, Exchange Servers and Lync Servers.

• Single point of contact for all IT Projects for IDIQ contract with NTM-A NATO for their Projects with Ministry of Interior (MOI) and Ministry of Defense (MOD) Afghanistan.• Successfully completed 3 Projects on IT and Communication Network Expansion that included Cat5/Cat6 cabling, Fiber cabling, Wireless network, Microwave installation, VSAT installation, Cisco Call Manager, Avaya Telephony, Video conferencing, Active Directory and Exchange Servers.• Managed a team of 7 Engineers, 2 Project Managers and 3 sub-contractors

• Headed India Operation and Service Delivery for Microsoft Exchange Product Line.• Served as a Functional Manager for Microsoft Active Directory, Exchange, Live Communication Server, Office Communication Server and Blackberry Technologies.• Successfully delivered quality service to over 15 global accounts spread across NA, EMEA & AUS regions.• Managed a team of 72 highly experienced support engineers and account leads, located across various cities like Noida, Chennai, Hyderabad, Bangalore, Mumbai & Indore.• Successfully streamlined the Hiring process to ensure smooth team ramp up.• Created a new team named “Project Team” to execute projects in time and within budget.

• Providing technical support on Exchange 5.5 / Exchange Server 2003 Enterprise setup of around 70 sites and around 50,000 mailboxes across the globe• Configuring and Troubleshooting Postini for spam control• Configuring and Troubleshooting Trend Macro’s Inter Scan Messaging Security Suite for virus control• Using Postwatch for monitoring delay in mail transfer• Using NetiQ and Oracle Application

• Providing Technical Consultancy to Microsoft’s customers on their Enterprise Messaging System MS Exchange 5.5/2000/2003 Servers. This was a core technical support to messaging administrators across the USA.• Supported and troubleshooted Exchange Setup, Configuration, Performance, Migration and Mail Flow Issues in Mixed and Native Exchange Environment• Troubleshooting of mainly the following types of issues1. Exchange Server Setup (Exchange 5.5 Server/Exchange Server 2000/2003)2. Recipient Policy and Recipient Update Service3. OAB and Schedule Free/Busy4. Exchange Server disaster recovery5. Exchange Server Backup and Restore6. Exchange Server Performance7. Public Folder Replication8. Exchange Server Migration (Exchange 5.5 Server to Exchange Server 2000/2003)9. Mailbox movement10. Mail Flow (SMTP and X.400)