Mara Malik Email & Phone Number

Atlanta Metropolitan Area

Prepared and reviewed loan closing packages from initial CD to final package. Ensured accuracy of fees in compliance with federal guidelines in addition to all required documents. Resolved concerns and acted as the main point of communication between title companies, loan officers, processors and lender as well as general inquiries regarding procedure and policies across the country. - Authored expanded and revised training manuals and procedures which resulted in a reduction of investor loan pends by 50%.- Trained and managed two junior closers with ongoing mentorship to ensure high quality production of closing packages.- Implemented effective streamlining procedures which reduced lag time in closing disclosure generation and boosted lead time from 3 to 7 business days on average.- Collaborated with upper management to evolve policies to best meet changing requirements in challenging market conditions

Atlanta Metropolitan Area

Obtained required compliance documents with resolution of issues found. Evaluated and verified loan applications through effective communication with outside organisations, loan officers and processors across the country. Ensured accuracy throughout loan files.- Originated and authored departmental training manuals with subsequent revisions as required.- Trained 5 people while mentoring junior quality control analyst. - Navigated swiftly changing federal guidelines in a challenging market to achieve minimal disruption to clients while delivering high quality loans to investors - Supported submissions department during high-volume periods with file processing- Analysed files for fraud

Atlanta Metropolitan Area

Assisted in visual efforts (maintenance, merchandising and inventory processing) to facilitate consistent brand messaging and appearance. Cross-trained across multiple roles to include retail sales, design, and inventory.- Trained 10+ people in inventory processing and merchandising with ongoing coaching to ensure best practices - Designed and sold interior residential modular organization units - $30,000-$50,000 a year- Assisted Inventory Coordinator in on-going audit process, facilitated inventory markouts and discounting- Processed general merchandise and cut-to-order Elfa orders

Roswell, Georgia, United States

 Shipped and received orders and inventory Managed communications for online, in-store and phone customers Maintained accurate inventory Updated and maintained multiple online storefronts with accurate inventory, productdescriptions and relevant SEO