Responsible for assisting 35-50 customers daily, via chat, phone and email regarding ordersMaintained high divisional metric averages: above 85-95%(including time management, activity volume, and quality assurance)Assigned as a ‘Project Manager’ to help customers plan home improvement projects from start to finish, and maintained a small returning client listGenerated over $20,000 in revenue monthlyCross skilled to assist other divisions during high volume timesMaintained positive relationships with product vendors and shipping carriersPromoted to the team tasked with assisting Trade ProfessionalsTasks remained the same, but I worked with trade professionals and higher value accounts more often.I maintained a consistent follow-up timeline with these clients, placed large business orders with them and provided product knowledge to assist these professionals on the job.

Responsible for confirming/editing reservation information, greeting and assisting guests with general inquiriesSaw great success in driving guests to destinations in provided shuttle, organizing extended stays for pilots, and maintaining an organized filing systemCross skilled to add support for the desk, kitchen and laundry teamsAs Night Auditor:Ensured nightly paperwork was correct and filed on timeMaintained a safe environment for guestsFulfilled requests in a timely fashion and maintained a high guest review count

Worked in a call center environment assisting over 100 customers daily with direct hotel requestsResponsible for directing guest calls to appropriate hotels to fulfill requestsMaintained above average QA scores