Marc Alistair Pullen Email & Phone Number

Copenhagen Area, Denmark

Responsible for creating memorable experiences for our guests •Teaching Service, Hostmanship and Conflict Management at the Arp-Hansen Hotel Group Intern-Academy•Responsible for pre-stay communication with high price guests •Planning excursions and events for VIP-groups•Being a welcoming and caring host.•Deliver on guest expectations by preparation and proactive communication before, during and post stay •Onboarding of new front of house staff•Being a jour with the… Show more Responsible for creating memorable experiences for our guests •Teaching Service, Hostmanship and Conflict Management at the Arp-Hansen Hotel Group Intern-Academy•Responsible for pre-stay communication with high price guests •Planning excursions and events for VIP-groups•Being a welcoming and caring host.•Deliver on guest expectations by preparation and proactive communication before, during and post stay •Onboarding of new front of house staff•Being a jour with the cityʼs offerings and sharing this with front desk staff•Ensure that all guests feel safe and special•Responsible for replying to guest-feedback on internal and external channels such as Tripadvisor •Develop and optimise the service product from the feedback collected•Assist in solving operational challenges •Ensure that guest communication and data is handled in accordance with GDPR rules•Staff planning•Systematic work with service goals and the focus on these•Identify service gaps•Close relation to housekeepingand maintenance ensuring efficiency Show less

Copenhagen, Capital Region, Denmark

Maintaining and developing the service level including our Hostmanship DNA, Staffplanning,Stock management, Invoicing, Commission, Best Practice procedures, Event planning.

Master thesis - User Experience - Developing concepts for tangible interaction in mobile phones with focus on gestural interaction.

Developing a portable goal for the sport goalball played by visually impaired people.

Developing cost-effective device for monitoring shelf-life for medical products, and following business plan. Winner of 1st prize in McKinsey & Co. entrepreneurship competition.

Designing an interactive museum-guide

Platform-architecture design for Danfoss valve program

Analysis of risk-assessment methods in new product development

Designing a lifting mechanism aiding patients with hip implications

Master'S Degree, Design & Innovation

Master Thesis: Design for usability /Design for User Experience @ Nokia Denmark. Developing concepts for tangible interaction in mobile.

Bachelor'S Degree, Design & Innovation

Bachelor Project: Rethinking the electric car (ʻEllertʼ) Examples of projects: Contex A/S Analysis of risk-assessment methods in new.