Manager, Support Services
Current- Foster ongoing relationships with client executive leadership and their teams to enhance customer loyalty.- Proud member of the WebSan team who won Global Microsoft Partner of the Year 2021 - Business Central- Manage a best-in-class global business application support team, supporting a wide variety of products & industries across 9 different time zones.- Leading WebSan's push into Copilot AI within its internal service department. Copilot in D365 Customer Service is looking to be an exciting platform for not only the efficiency of our staff but also resolution-driven results for our clients!- At WebSan, I've cultivated deep relationships with my team of directs, emphasizing work-life balance and providing them unwavering support. This ensures not only reduced turnover but also peak performance. Their dedication and effort, in response, have consistently proven to be unparalleled, benefiting both our organization and the success of WebSan's clients globally.- Champion customer & employee-centric process improvements, providing actionable insights in not only how WebSan scales its service revenue, but also the welfare and satisfaction of its clients and employees.- Design & manage a new custom Dynamics 365 Customer Service implementation, reducing case resolution time, first response rate & SLA incidents. Other improvements include providing new tools to other departments, improved automated email & SLA tracking, a service portal for clients to manage cases & the ability to provide deeper integrations to various other systems here at WebSan.- Get my support hands dirty once in a while utilizing my knowledge of M365/O365/Azure/EntraAD to assist with Microsoft tenant administration, migrations, licensing, and configuration.
