Marc Cleverley Email & Phone Number

Raleigh, North Carolina, United States

Philadelphia, Pennsylvania, United States

Dual Role - Managed team of Sales Analysts responsible for structuring opportunities in prospecting system, managing data flow and exceptions, and closing won deals. Focus on large commercial and industrial customer base, with introduction and processing of additional non-core commodity offerings (demand response, retrofitting, optimization). Led team to improve core processes and reduce errors and deficiencies for a faster and more accurate customer experience.Worked cross functionally with Operations team on behalf of Sales to ensure successful implementation of new products and services. Includes managed product customers. Utilized skill set from prior roles to identify and help resolve customer requests, issues, or reporting needs (SQL).

Managed team responsible for timely and accurate bill processing across all markets and segments within the Gexa and NextEra retail business operations footprint. Additional responsibilities include adherence to all Market rules and regulations without exception, process improvement identification and implementation, quality assurance, career development, communication with executive leadership team and project collaboration across retail operations and other business units. Focus on large commercial and industrial non-standard product customers.

Houston, Texas Area

Managed team responsible for timely and accurate bill processing across all markets and segments within the Gexa and NextEra retail business operations footprint. Additional responsibilities include adherence to all Market rules and regulations without exception, process improvement identification and implementation, quality assurance, career development, communication with executive leadership team and project collaboration across retail operations and other business units. Focus on large commercial and industrial non-standard product customers.

Houston, Texas Area

Supervised team responsible for complex billing engine, ad-hoc data analysis and reporting, and project/data management. Developed a team tasked with supporting growth initiatives through complex deal support, process analysis and configuration, and non-standard billing configuration assistance/deal input. Interacted daily with ERCOT, PJM, NYISO, ISO-NE and CAISO pricing/ancillary structure, billing determinants, and data formats.

Houston, Texas Area

Supervised billing operations of ERCOT, PJM, NYISO and ISO-NE retail customer base. Analyzed billing processes and determined and implemented improvements. Experienced in process auditing, cross-functional project collaboration, and SME testing for new projects. Was responsible for daily maintenance of billing group functions, regulatory filings, data analysis, and production support.

Houston, Texas Area

Maintained commercial and residential accounts, researched and identified solutions to issues. Identified settlement data deltas, realized root causes, and billed out found usage. Identified material dollar amounts benefiting company performance.