Marc Dawson Email & Phone Number

West Yorkshire, England, United Kingdom

Dedicated to coaching and partnering with SME owners to help them realise sustainable and guaranteed growth.

United Kingdom

Offering mentoring to business leaders and small business owners on the UKGOV Help to Grow Scheme

United Kingdom

At New Level Results, our expert coaches are committed to guiding our clients through our methodology, mapping and tracking the results and ensuring that our clients ‘potential to be exceptional’ is realised. Offering Executive and Business Coaching services underpinned by our award winning online platform. 'The Curve' increases the benefits of coaching and enables you to track your increasing personal and business performance and demonstrate the return onyour investment.

United Kingdom

A unique network of like-minded businesses who support the inception and sustainability of sports-based programmes which deliver life-changing opportunities for disadvantaged communities, empowering and providing young people with the opportunity to achieve their full potential. Promoting the benefits of driving financial and non-financial investment into the grassroots sports sector as a vehicle to deliver positive social changePartnering with businesses of all sizes in the delivery of their Corporate Social Responsibility (CSR) strategy and obligationsWorking with business members and community partners on a global scale, currently Europe, USA, Asia, Africa, to better the lives of others less fortunate than ourselvesPairing socially responsible business members with charitable sports-led organisations to encourage real-time communication, and sustainable, productive and mutually-beneficial “cross-sector” relationshipsAdvising on the direction of organisational support for under represented and underprivileged communities, both at home and abroadCreating innovative marketing initiatives to promote member CSR activities, whilst at the same time raising awareness of social issues being faced by local communities on an international basis.

Leeds, England, United Kingdom

V&V Health Innovations specialise in AI Healthcare solutions to support health care providers in both the public and private sector

Greater Leeds Area

I have an extensive and proven track record in recoveries, collections, sales and customer service. I have managed these functions at Head of/Dept. manager level in both centralised and field based multi-site operations and have experience of both multi-client and direct operations. Most recently I was managing a repossession / property sales / recoveries function for a multi-client service provider with recoveries AUM of £2.5bn, span of up to 100+ FTE and reporting into the COO/Ops Director.

Skipton/Crossflatts/Doxford

● Built an operational recoveries solution from a pilot proposition to one which managed assets of £2.5bn for multiple clients and managed ongoing evolution to meet business challenges/client specific requirements● Integrated legacy operational and strategic functions (people, systems, MI, processes etc.) – including site moves to allow the deployment of a Centre of Excellence model● Implemented an analytics driven approach to the recoveries model● Improved collections performance on books of client(s) – (average results circa 250%)● Worked with finance, Ops and strategy directors in forecasting future performance to optimise income and cost saving opportunities)● Identified technology solutions (including ‘robotic’ solutions) to improve customer experience & business proposition● Work closely with, and managed third party service providers● Ensured that solution met all relevant legislative and compliant requirements – e.g.: Fair Treatment of Customers, relevant FCA requirements especially relevant MCOB and CONC and PRIN regulations, along with scoping and integrating changes/new legislative requirements such as DPAP, 4MLD etc.● Oversaw development of bespoke Customer Account Management System including ensuring robust (InfoSec and compliance approved) and up-scalable in the future● New business generation by meeting and presenting proposals to potential clients; ensuring new portfolios are boarded on time and have required coverage● Oversight and management of pre-litigation and litigation process leading to repossession and sale of residential/sole-buy-to-let properties and recovery of defaulted unsecured loans

Harrogate, United Kingdom

Recruited to remodel strategic and tactical approach to recoveriesAnalysed the debt portfolios over the Nostrum client base and implemented effective strategies to maximize collections within the agreed cost constraints

Responsible for the collections performance of centralised RPF debtRedesigned strategic and tactical approach of inherited model to increase both productivity and debt recovery resultsManagement of centralised dept. and dotted line management of field based RPF agents for recoveries activity element of their rolesCo-authored and implemented department Policy and SOP and QA monitoring framework; contributed to the design and implementation of RPF MI to allow measurement of cash loss, cash collected and roll rates and to recruitment and training regime for RPF recoveries colleaguesUpscaled dept. FTE profile in line with RPF growth to support strategic model and downscaled back to handover to core PFMS function when RPF brand was discontinued

Progressed from Assistant Manager to Regional Collections ManagerManaged numerous locations both remotely and onsite in England, Wales and Northern IrelandFull management of the business unit and responsible for profit/loss of the BranchTasked with turning around underperforming branches (Improved collections performance in each location from “Unacceptable” to “Top 3 performer” within 6 months)Additional management of team of remote collectors in the fieldContinuous achievement of targets via management of aboveWorked closely with Branch and Regional Sales Managers to ensure branch network supported collections team strategyAs assistant manager:• Achieved and exceeded monthly loan and insurance targets• Personal and secured loan underwriting and completion• Responsible for running branch in Branch Managers absence• Saving Settlements of accounts.• Ownership of collections from 1 -120 days overdue and management of final charge off• Delivered training on effective collections to branch network staff across the UK when collections were re-integrated into sales branches

Prince2 Foundation & Practitioner, Pass

Ciob Banking Certificate, Pass

Education record