-Utilized the JIRA System to create and manage tickets pertaining to customers' technical issues and requests-Applied troubleshooting techniques to resolve issues on Mac/Windows computers, printers, monitors, keyboards, and other office equipment-Imaged an upwards of 50 MacBook/Windows laptops every week for new hires-Imaged hundreds of different Android and iOS devices daily for various orders-Assisted in technical aspect of new hire orientation for a crowd of 20-75 people for a pleasant onboarding experience

-Managed Internet Sales Department, negotiating deals, resulting in a 90% closing ratio-Built rapport, assessed credit applications, generating monthly payments for each customer, maximizing gross profit-Appraised possible trade-ins for each customer, offering a fair number for both the customer and dealership

-Assisted walk-in customers for over 8 hours a day, discussing multiple payment options to meet customers’ needs-Responded to incoming customer calls competitively, increasing sales by 50%-Guided customers on test drives, building value and excitement, easing the transition into a car deal