Carla Arreguin Email & Phone Number

Running the Customer Success department for Cargo Solutions. Training and account setup. Creating and standardizing processes. Managing the key customer accounts. Working closely with all departments to provide the best customer service to our clients.

Guadalajara Y Alrededores, México

Develop new business with companies that desire to transform themselves to being software driven businesses. Cultivate and manage relationships with key customers and community partners. Maintain open and effective communication with operations team to provide the best customer service experience.

Guadalajara Area, Mexico

Responsible for developing customer relationship to promote retention and loyalty. Running the Customer Success department and working closely with customers to ensure they are satisfied and to improve areas of dissatisfaction. Training and account setup. Find opportunity areas to improve the product and provide customers the best experience.

In charge or planning production, forecast management/analysis, logistics, business developing. NPI environment projects, sustaining projects and program management. Part of the key activities that I have been involved are, quoting/budget assessment, handle critical situations in order to implement the best possible solutions, business and customer relationship management.

In charge of letting customers know about the process and guides that Sanmina follows to execute a New Product Introduction or Transfer. Also showed the way procedures, documents and formats are controlled to ensure a soft transition between pilot runs and mass production ramp ups. Create and analyze ECO's, validate BOM's, interpret specifications and analyze PPAP's (level 1 and 2)

In charge of the entire documentation filling, signatures recollection, I made sure the engineers of each department had all the work instructions on time, the production line ready for the pilot runs and all the documentation updated.