Psychology graduate with 4 years of experience in customer care and technical support. big fan of outdoor activities, animals, human rights, and arts. I work directly with content research, social media, management, and logistics.
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Client ExecutiveHeadspaceMexicali, B.C., Mx -
Client ManagerHeadspace Oct 2023 - PresentUnited States● Represent the voice of the client to inform our service model, sales process and product roadmap● Manage the relationship with Project’s clients, including responding to inquiries from clients aboutProject for Work’s service, troubleshooting issues for clients, support with the renewal process, etc.● Identify areas of operational inefficiency and help improve and evolve the SMB service model -
Customer Success ManagerTop Results Consulting Jan 2022 - Oct 2023Los Angeles, California, United StatesBeing the bridge for assertive communication between the client and the company's internal team to ensure all the business goals get achieved successfully. Help the company maintain a good and constant communication with our client base while we offer them the most unique and joyful customer experience. -
Social Media ManagerTop Results Consulting Mar 2021 - Nov 2021Create engaging and properly branded content for entrepreneurs interested in scaling their business on the right social media platforms. -
Content ManagerTop Results Consulting Aug 2020 - Mar 2021Create website content properly branded and fully optimized with the latest SEO trends to increase value and reach. -
Customer Service SpecialistTelvista Feb 2018 - Jun 2020Mexicali, Baja California, MexicoTier 1 technical support for At&t and customer service -
Customer Service RepresentativeMetro Pcs Jun 2016 - Jul 2017TelvistaProvide support and guidance about their products and services with the companyTaking care of their bill, online payments and package subscriptions
Itzel Hernandez Education Details
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Psychology
Frequently Asked Questions about Itzel Hernandez
What company does Itzel Hernandez work for?
Itzel Hernandez works for Headspace
What is Itzel Hernandez's role at the current company?
Itzel Hernandez's current role is Client Executive.
What schools did Itzel Hernandez attend?
Itzel Hernandez attended Universidad Autonoma De Baja California.
Who are Itzel Hernandez's colleagues?
Itzel Hernandez's colleagues are Kathleen Bauer, Martin García Del Angel, Tyler Alford, Kayla Perry, Jessica Wrigley, Blanca Valencia, Ihegbu Munachimso.
Not the Itzel Hernandez you were looking for?
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Itzel Hernández
Miguel Hidalgo, Cmx -
Itzel Hernandez
Mexico City, Mexico -
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