Itzel Hernandez

Itzel Hernandez Email and Phone Number

Client Executive @ Headspace
Mexicali, B.C., MX
Itzel Hernandez's Location
Mexicali, Baja California, Mexico, Mexico
About Itzel Hernandez

Psychology graduate with 4 years of experience in customer care and technical support. big fan of outdoor activities, animals, human rights, and arts. I work directly with content research, social media, management, and logistics.

Itzel Hernandez's Current Company Details
Headspace

Headspace

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Client Executive
Mexicali, B.C., MX
Website:
headspace.com
Employees:
1529
Itzel Hernandez Work Experience Details
  • Headspace
    Client Executive
    Headspace
    Mexicali, B.C., Mx
  • Headspace
    Client Manager
    Headspace Oct 2023 - Present
    United States
    ● Represent the voice of the client to inform our service model, sales process and product roadmap● Manage the relationship with Project’s clients, including responding to inquiries from clients aboutProject for Work’s service, troubleshooting issues for clients, support with the renewal process, etc.● Identify areas of operational inefficiency and help improve and evolve the SMB service model
  • Top Results Consulting
    Customer Success Manager
    Top Results Consulting Jan 2022 - Oct 2023
    Los Angeles, California, United States
    Being the bridge for assertive communication between the client and the company's internal team to ensure all the business goals get achieved successfully. Help the company maintain a good and constant communication with our client base while we offer them the most unique and joyful customer experience.
  • Top Results Consulting
    Social Media Manager
    Top Results Consulting Mar 2021 - Nov 2021
    Create engaging and properly branded content for entrepreneurs interested in scaling their business on the right social media platforms.
  • Top Results Consulting
    Content Manager
    Top Results Consulting Aug 2020 - Mar 2021
    Create website content properly branded and fully optimized with the latest SEO trends to increase value and reach.
  • Telvista
    Customer Service Specialist
    Telvista Feb 2018 - Jun 2020
    Mexicali, Baja California, Mexico
    Tier 1 technical support for At&t and customer service
  • Metro Pcs
    Customer Service Representative
    Metro Pcs Jun 2016 - Jul 2017
    Telvista
    Provide support and guidance about their products and services with the companyTaking care of their bill, online payments and package subscriptions

Itzel Hernandez Education Details

Frequently Asked Questions about Itzel Hernandez

What company does Itzel Hernandez work for?

Itzel Hernandez works for Headspace

What is Itzel Hernandez's role at the current company?

Itzel Hernandez's current role is Client Executive.

What schools did Itzel Hernandez attend?

Itzel Hernandez attended Universidad Autonoma De Baja California.

Who are Itzel Hernandez's colleagues?

Itzel Hernandez's colleagues are Kathleen Bauer, Martin García Del Angel, Tyler Alford, Kayla Perry, Jessica Wrigley, Blanca Valencia, Ihegbu Munachimso.

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