Maya Martinez Email & Phone Number

Headspace is your lifelong guide to better mental health. We make mental health support accessible to everyone, no matter their background or experience. Through our flagship Headspace app, we provide mindfulness tools for everyday life, including meditations, sleepcasts, mindful movement and focus exercises. Our enterprise offerings combine this.

Los Angeles, California, United States

• Launched and managed the pilot program for Ulta Beauty in November 2021. In July 2022, the Happy Returns program expanded to 1,300 Ulta stores nationwide because of the consistent support, quick resolutions, and proven.
• Analyzed customer Net Promoter Score data weekly to find trends affecting customer experience, then worked with the Sales, Merchant Success, and Product teams to generate solutions.
• Supported the customer experience supervisor and seven representatives with Return Bar network escalations.
• Worked as the project manager to deploy the revamped Returnista app.

Los Angeles, California, United States

• Coordinated the reactivation of 490 Return Bars as Covid-19 restrictions were lifted.
• Reduced the mobile operating budget by $60K by transitioning iPad connectivity from standard sim cards to the Internet of Things sim cards.
• I launched the Return Bar training website to Squarespace to decrease the time needed to make updates and increase the use of the website.
• Worked directly with the Product Team to share feedback from customers and stores, test new features, and deploy new app versions via the Jamf mobile device management.
• Coordinated communication to Return Bar Network via HubSpot for monthly newsletters and system outage alerts.

Santa Monica, CA

• Launched the Happy Returns program in 645 stores.
• Performed monthly reviews and managed relationships with three corporate partners with a combined footprint of 300 stores.
• Developed and distributed training material for the Happy Returns program and the Return and Exchange Portal software.
• Investigated and performed troubleshooting for technical issues reported by Return Bars.
• Maintained a company Net Promoter Score of 94 by reviewing detractor scores and performing check-ins with stores. Based on trends and conversations with store management, changes were implemented to operations and the.

Greater Los Angeles Area

- Created training documentation and trained employees at 11 retail stores on products available for small businesses. This allowed employees to talk about products with small business customers.- Prospected daily for new clients via phone calls and emails. - Analyzed clients current mobiles solutions. After understanding their business I proposed tools to.

Atlanta, Georgia

- Learned to methods for coaching and managing future retail stores. This included learning to lead to self discovery, accountability, and developing sales skills.- Created solutions and proposal to best match the needs to of a small, medium, or enterprise sized companies for their mobility and network goals.- Developed key relationships with company.

Fresno, California

Book presentations for educators and groups to bring animals into the classroom for educational and stimulating experiences for students, adults, and families, Coordinate schedules with Zoo volunteers and upcoming presentations to ensure each reservation is completed.Maintain record of invoices and payments for presentations.Analyze statistics and predict.

Rome, Italy

Conducted initial market research for unique experiences and destinations in Italy for a new service offering; led competitive analysis to determine most viable proposal and presented to supervisor.Generated lead database of 200+ and conducted comprehensive business development outreach.

University Of California, Merced

As the VP of Membership I created the membership recruitment plan while overseeing our member requirements. This included finding fresh and innovative ways to recruit members while creating an enriching experience for our current members. While in this position it was always a learning experience and challenged me to think outside of the box.

University Of California- Merced

As Vice President of Chapter Development for the Epsilon Kappa Chapter it was my role to create opportunities for the members to grow as individual while holding them to the standards of academic excellence and personal responsibility. During my term I focused on the growth of the members and how they can advance in their professional and personal.

University Of California, Merced

While working as the New Member Educator I was able to teach and create interactive and interesting lesson plans for 39 new members. Over their 8 week process I not only had to make sure each member was attending our classes but I took the time to get to know the women on a personal level. While in this position I created a new program for our mentor.

University Of California, Merced

Assist in sales to students, faculty, staff, and visitors.Create and process purchase orders to multiple food vendors.Monitor and update prices of merchandise on the sales floor.Create interactive and interesting sales displays.Work with customers to complete transactions.