• Maintains, analyzes, installs, troubleshoots, and repairs computer systems hardware, and computer peripherals. Works with hardware vendors for repair and maintenance of computer and peripheral equipment that is in manufactures warranty. • Maintains, analyzes, installs, and troubleshoots application software, which includes working with vendors for installation and troubleshooting situations.• Maintains, analyzes, installs, and troubleshoots, all operating systems used by MCCG, and has a broad knowledge of these systems. Assist in maintenance of SMS remote administration server. • Works closely with other information services departments and vendors to resolve wiring, networking, software, and hardware issues, including software applications, and operating systems. • Documents changes found in hardware and software procedures that need to be reviewed, and make recommendations. • Provides direction and guidance to entry-level personnel. Ability to transfer skills. Flexibility. • Requires limited or no direct supervision. Relies on experience, and judgement to accomplish goals. Performs a variety of tasks. Performs tasks independently. • Manages limited scope projects small/medium. Usually does not direct the work of others. • Familiar with standard concepts, practices, and procedures in the field. A certain degree of creativity and latitude is required.• IS Help desk• Diagnose and resolve software and/or hardware issues• Provide technical support to staff, employees, and Doctors• Print daily reports for distribution to the different departments hospital wide• Perform daily backups to disk to store and house off-site• Answer all help desk calls• Identify and resolve computer and software issues

• Senior IT analyst for my family business, Fox Appliance Parts• Established annual budgets, forecasted and set goals for all hardware, software, and Infrastructure• Reduced costs by reducing waste and redundancy in our system• Over 25 years in the field of Information Technology• Maintained on-site and off-site systems support for 3 locations• Support thru on-site and VDI of approximately 100 computers and routers• Successfully setup and maintained LAN, WAN and VPN frameworks• Assisted with proprietary software support for customers• Phone system implementation and integration for multiple locations including MPLS, PBX, T1, VOIP, backbones, routers, hubs, and access points for voice and data• Installed secure WI-FI in our 100,000 sq. ft warehouse and 2 branch locations• Designed, wrote HTML, .asp, and .net code, and maintained the www.foxappliance.com website integrating it with UPS Worldship for real time shipment tracking and inventory, increasing web sales and presence• In charge of ordering all computers, hardware and software• Performed annual inventory audits• Very knowledgeable with Microsoft Office including Frontpage, Outlook, Excel, Word and Access• Experience with UPS Worldship for processing and shipping 200+packages/day• Proficient in Microsoft Windows environment as well as Apple iOS• Troubleshooting technical issues and installation of hardware and software• Internet research for new IT solutions• Effectively multitasked between daily jobs• Designed monthly sales fliers in Corel Photo Paint• Learn new tasks quickly• Look forward to a challenge• Managed 50+ employees at multiple locations• Wrote code for UNIX, Cobol, as well as an AIX background• Implemented and programmed security cameras and DVR’s• Always willing to learn new things and appreciate the IT profession• HDD recovery• Maintained software systems• Identified problems and designed resolutions• Monitored system performance

• Over 22 years experience as Human Resource Manager• Effectively managed approximately 50 employees at multiple locations• Hired and terminated employees• Held 8 year average turnover rate with many 20+ year employees• Familiar with OSHA and workers compensation procedures• Implemented onsite employee certification training• Built employee morale with functions and activities• Scheduled employee’s vacations and time off• Successfully handled a sexual harassment case• Only 3 successful unemployment cases in the last 10 years due to diligent record keeping and attention to detail• Handled weekly payroll, insurance, and deductions• Highly motivated and a self starter• Well organized• Ability to learn new tasks• Good track record for consistently meeting goals and delivering a high level of job performance• Proven ability to build strong customer and employee relationships