Marc Gerard Email & Phone Number

St. Peters, Mo, Us

Little Rock, Arkansas, United States

Oct. 2021I was proactively recruited by the Chief Retail Officer to assist in leading and building a retail structure and foundation that would support a fast growing, multi-state organization. Direct oversight of the Community Retail Network along with Process and Project Development and Implementation Over 100 Branch locations within the Simmons Bank footings covering 15 Billion dollars11 Direct Reports (Market Managers), over 550 associatesDevelop and Implemented a consistent Needs Based Consultative Sales training programImplementation of HHLD growth program to support both Deposit and Loan GrowthDelivered leadership development training aligned with associate career path process Top of industry Service Levels and Customer SatisfactionSupport and Deliver a Culture that embraces the full partnership of each business unit in order to deliver the broad capabilities of Simmons to each and every customer Elevated a credit training program to support the lending needs of consumer and small business bankingSkillsServant-Strategic Leadership, Training & Development, Coach-the-Coach, Credit, Associate Engagement & Manager Effectiveness, Project & Process Delivery, M&A and De novo Expansion & Growth, Team Leadership

Greater St. Louis Area

Jan. 2020 – Sept. 2021State of Missouri's Retail Banking Executive for Simmons BankOver 50 Branch locations servicing both large metropolitan and rural community markets with a total coverage over 3 Billion dollars 5 Direct Reports (Market Managers) covering over 220 associatesResponsible for:Recruitment, Alignment and PlacementSales Coaching, Leadership and DevelopmentMarket Expansion and Branch ConversionOperations, Policy, and Procedure Oversight

Greater St. Louis, Southwest Missouri

Recruited by the Consumer Banking Executive to lead the retail initiatives for the Greater St. Louis Market and Eastern Missouri Led the development and implementation of an expanding De Novo ConsumerBanking structure of 100+ associates among 14 branches within Saint Louis andthroughout Central Missouri.Guided, and mentored a highly competitive leadership team through an enhanced digital platform system to support a comprehensive solution and service environment intended to provide household growth alongsidean expanded client relationship.Led in the development of a coach-the-coach platform to provide a customercentric needs-based solution approach to improve customer value alongside the development and acuity of each banker, creating greatercustomer loyalty and elevated household growth and share of wallet.

Greater Chicago Area

Recruited by the Regional Market Executive to lead and expand the North-Central Illinois market. and ensure the banking initiatives for PNC and the community needs for Will County were being represented as part of the recent National City Bank acquisition along with oversight and alignment with consumer banking, small business, mortgage and private banking.Led employees and partners to embrace a high-performance collaborative culture that would reflect the appropriate velocity of change while supporting valued customer relationship alongside of introducing new and enhanced solutions to help serve the customers and community's needs. Through local leadership and collaboration, implemented strategic initiatives that fostered the value of partnership to help each business unit achieveand surpass collective and individual KPI’s. Established, tracked and held accountable individual leaders and associatesto deliver client supported interactions to ensure the appropriate activities and recommendations were effective and executed

Overland Park Kansas

Led the largest group of financial retail branches throughout the Midwest whiledelivering expanded sales and service credit training across 7 states to ensure improvedcustomer satisfaction, operational soundness, and maximizing overall performance.Responsible for the markets overall performance including sales training, auditing,recruiting, portfolio acquisitions and dealer development. Surpassed KPI expectations through a combination of broad branch performancealongside an invested focus to develop and retain associates by providing quality and consistent coaching feedback.