Rtm Capacity Management
CurrentRTM as part of the Capacity Management team.Active use of analitical tools (Looker, Excel, Tableau) to perform tasks such as forecasting, logistic analysis for the office or business analytics and KPI reporting.In charge of the distribution and location of the staff in real time, distribution of tasks on a daily basis and constant control of the immediate organizational needs.Working under OKRs indicative of the total performance of Operations facing the general objectives of the company.Coordination with various departments in order to optimize daily operations (Fraud, Quality, Operations, Risk, Technology, etc).Active participation of a decision-making nature in meetings defining team objectives on a quarterly basis.Implementation of new analysis methods (monthly reports, weekly analysis, backlog work, etc).Working simultaneously on several secondary projects to implement improvements in methodology and quality of work done in conjunction with operations.