Marc Grenier Email & Phone Number

Montreal, Quebec, Canada

Data support team queue management

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Montreal, Quebec, Canada

- handled the logistics and stock management for the Instruments Department, - handled most client communications, addressing telephone, fax, email, and website inquiries. - - processed and shippedclient orders (internal and external) from small consumables to substantial equipment, utilizing and maintaining invoicing, pricing, and tracking systems.- handled shipping logistics for large equipment, coordinating with transport suppliers from warehouse pickup to scheduling delivery with clients (internal and external)- presided over stock ordering, inventory counts, and reconciliation as well as managing stock transfers between several locations- improved departmental efficiency through completely overhauling parts stock; organizing and cataloguing parts, in addition to integrating products into the stock management product.- decreased turnaround time on parts and consummables requests/orders from several days to overnight in response to internal and external client needs.- helped create an online ordering platform in collaboration with development teams in Canada and France, allowing clients to browse product selection and place secure orders., as well as to submit quote requests on larger order for equipment.

Montreal, Quebec, Canada

- prepared and distributed weekly and monthly client statements.- negotiated with wholesale and B2B clients to resolve past due accounts.- coordinated with employment agencies, for temporary staff/assistance for preparing monthly statements.- helped develop and launche a paperless statement, collaborating with the IT and development teams, which reduced processing time for statements from 5 days to 1 day as a result of the paperless initiative and reduced operational costs associated with materials, equipment, and labour.

Toronto, Ontario, Canada