Marc Guasch Gascón Email & Phone Number

Barcelona, Cataluña, España

Barcelona, Catalonia, Spain

Systems and Networking o VMware: Resource and network administration on ESXi / vCenter servers. o Fortinet: Rule creation and VPN client configuration. o Windows Active Directory / Azure AD: Registration of users, computers and groups in a hybrid infrastructure.Data Management and Backups o Veeam Backup: Implementation of recovery policies and management of backup tasks.IT Security o Cisco AMP: Vulnerability mitigation in the company's equipment. o Cisco CES / Darktrace: Email threat control and spam minimization.Device Management o MDM Miradore: Policy management and configuration of appropriate restrictions for each device.

Barcelona, Catalonia, Spain

As a helpdesk technician, my responsibilities include:Collaborative Tools and Platforms o Office 365: Management of Outlook, Excel. Sharepoint, Teams and OneDrive. o ServiceDesk / GLPI: Logging and tracking of tickets. o AnyDesk / TeamViewer: Remote technical support for the company's internal team.Equipment Setup o Operating System Configuration: Windows and Mac computers, and Android and iOS mobile devices.Others o Documentation: Detailed development of manuals for all procedures of the technical team.

Barcelona, Catalonia, Spain

Before deciding to study computer science, I worked in a customer-facing role at Mercadona. This experience allowed me to develop skills that I apply on a daily basis in the IT sector: o Customer interaction o Communication o Teamwork