· Responsible for project management, development, testing, and support of customized Microsoft Access database used for service monitoring, documentation, and outcome reporting.
· Performed ongoing analysis of technology needs and worked with senior leadership to shape long term technology planning and implementation.
· Collaborated with agency directors and external stakeholders to generate ongoing financial and outcome based reports to comply with contracted and grant driven reporting requirements.
· Assisted with internal data analysis to evaluate the effectiveness of programs and services.
· Responsible for comprehensive network administration including network security, data back-ups and the evaluation, purchasing, and installation, of servers, printers, and workstations.
· Managed ongoing relationships with software developers and third-party technology vendors.
· Responsible for on-going staff training and management of daily IT operations including, email and user accounts, troubleshooting hardware and software issues, and performing upgrades, regular maintenance, and repairs.
· Managed agency technology assets and supported 50+ users in a LAN/WAN environment comprised of up to 70 workstations and four servers at three office locations.