► Gave Master Classes to supervisors and bank managers at various locations► Designed aftercare program for new CRM-system (Siebel) at the service- & call center and Retail department► Part of special task force service- & call center► Prepared PowerPoint presentation, training- and instruction materials for Master Classes

► Prepared national implementation of CRM-system► Gave instruction sessions to employees at test facility► Gave several workshops (video conference) to various management teams and employees ► Supervised and assisted employees during implementation► Tested new Customer Relationship Management system (CRM) on user-friendliness, defects and errors► Prepared instruction- and training material► Attended daily meetings in order to keep track of progress and led meetings at various bank offices► Communicated daily feedback to HQ

Bank Office Analysis► Analyzed customers flow and staffing levels► Goal: allocate staff to bank offices which have a higher flow of customers► Presented findings to the entire management teamCustomer Satisfaction Research► Interviewed bank employees and observed the bank offices on subjects such as interior, atmosphere, attitude of the employees and how customers were welcomed► Visited service- and call centers and compared findings► Attended several events: exchange program with IKEA’s international Concept Center in Delft, workshop on time management and Customer Excellence session

► Establish company with fellow peers► Sold product (magnetic bracelet) on the Dutch market ► Imported product from a Chinese supplier► Business-to-Business strategy► Soled shares to investors ► Spokesperson► Presented product at the HQ of Siemens in The Hague

► Service desk for Dutch, English and German speaking customers► Optimized German adverts with Google Analytics► Translated Dutch product descriptions to German ► Checked website on grammar mistakes► Processed orders in the warehouse ► Searched for new affiliates by researching the market► Did business with customers from German speaking countries and negotiated orders with multinationals such as Siemens

The Peace Palace in The Hague is home to a number of international judicial institutions, including the International Court of Justice (ICJ) or World Court, the Permanent Court of Arbitration (PCA), the renowned Peace Palace Library, as well as the Hague Academy of International Law, which attracts law students from all over the world every summer.► Organized book shelves► Calculated prices (e.g. orders)► Maintained technical equipment (e.g. copy machines & computers)► Kept track of the customers flow

► Numerous types of infantry training and classes