Marc Hatter Email & Phone Number

Tulsa, Oklahoma, United States

The Tile Shop has committed itself to inspiring and realizing home decor ideas and creating beauty both indoors and out. Our associates travel across the globe, exploring the latest styles and innovations available in materials such as porcelain, marble, slate, travertine, ceramic, and glass. With a network that comprises more than 100 stores, we offer a wide selection of high-quality tile products, exclusive designs, expert staff and amazing customer service.

Tulsa, Oklahoma, United States

Hire, train, and supervise department managers, set performance goals, resolve employee conflicts, and encourage teamworkManage the different departments of a retail store in order to ensure the store reaches sales objectivesMaintain, update, and enforce safety and security proceduresDevelop store strategies to raise customer base, increase store traffic, and optimize store profitabilityComplete store operational requirements by scheduling and assigning employees; following up on work resultsLeading by example, maintains store staff results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job resultsIncrease sales by mentoring, training, and motivating staffEnsure security of store assets and bank deposits by monitoring condition of surveillance equipment, safe, and cash handling procedures within the storeMaintain quality service by establishing and enforcing organization standardsMaintain outstanding store condition and visualize merchandising standardsPrepare promotional materials and in-store displaysRoutine inventory counts; Oversee stock levels and order new items when requiredEnsure high levels of customer satisfaction through excellent service. Handle all issues that arise from customers by addressing complaints and issues in a professional mannerHandle staff conflicts, complaints and problems professionally and according to GrowGeneration policiesHelps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for deliveryOversee the management of inventory to ensure “Door to Floor in 24”Analyze sales data to determine if store is meeting financial goals and implement plans to improve store performance

Bixby, Ok

■ Assure the field team is working within the company SOP’s and that the scope is clearly understood as it relates to the task planner and schedule.■ Plans, organizes and staffs key field positions to accommodate the specific project requirements.■ Monitors project objectives, company policies, procedures and performance standards of all project field personnel.■ Prepare cost construction estimates and associated budgets.■ Overseeing refurbishments and renovations.

■ Manage events hosted at Kirk of the Hills in Tulsa and KirkCrossing in Jenks, which includes working with the events departmentregarding logistics and audio, visual and lighting (AVL) needs.■ Maintain and manage two facilities including its electronic andmechanical systems.■ Oversee all security needs for both locations, which include camerasystem maintenance, creating and coordinating building access relatingto hosted events, and managing door lock system.■ Leads inventory assessment of all assets related to electronic,mechanical, and event equipment and supplies.■ Publish sermons for Kirk of the Hills and Kirk Crossing, whichincludes overseeing AVL support, recording, editing and distributingcontent.

Tulsa, Ok

■ Manage a mid-sized construction company employing approximately 18 personnel.■ Oversee on-boarding, training, and managing employees.■ Develop and maintain client and vendor relationships.■ Responsible for project development, product sales, budgeting, and on-site supervision for timely and cost effective deliverables.■ Coordinate the logistical needs of multiple projects simultaneously.

Tulsa, Oklahoma Area

■ Successfully held multiple positions as bartender and server that led to additional responsibilities including supervising and training staff in all three locations to strengthen the brand and increase customer service.■ Promoted to Assistant to the General Manager coordinating all marketing and private event functions.■ Maintained and managed inventory.■ Created budgets to manage profitability.

Tulsa, Oklahoma Area

■ Recognized by managers for detail orientated and multi-tasking capabilities in a dynamic and demanding environment.■ Responsible for managing the opening, maintenance, and closing of the restaurant during high volume shifts.■ Supervised approximately 15 staff per shift.■ Reported to management at end of shift for quality control.