Marc Monroe Email & Phone Number

Jacksonville, Florida Area

Orange Park, Florida

• Responsible for sell-in, setup, and merchandising for prepaid wireless and gaming products in all Target US stores and online. o Prepaid Gaming for Consoles: Xbox, PlayStation, Nintendo and PC: Roblox, Steam, EA 50+ publishers.o Prepaid Wireless products for National wireless carriers and Mobile Virtual Network Operators (MVNO).• Project Management: Prepared business requirements documents to initiate new product launches in stores and online ensuring on time and on budget delivery.o Integration to Target Mobile and Verizon Wireless to support new process for no-contract account setup in stores.o Reservation cards to stores for pre-sale of future launching electronic gaming for Nintendo, PlayStation, Xbox.o Determined project plan, schedule, resources, risks, and accountable stakeholders for new projects in gaming and wireless departments. • Identified key issues (product/platform, financial, regulatory, or other) affecting performance and worked within all levels of business, partners, and vendors to actively manage outcomes.• Tracked key performance indicators and financials vs. plan and reported findings weekly or as necessary to all stakeholders.• Worked with vendors and buyers to create promotional offers to increase sales and drive purchasers to the stores during the promotional period using circular ads, website ads, direct email contact, and in store signage.

Greater Atlanta Area

• Managed wireless prepaid product category in Best Buy, Target, Sam’s Club, and Walmart national retailers in the United States both in stores and online product sales. • Worked closely with Sales Directors to create and manage business plan for new and existing products in stores and online.• Lead contact for all internal and external partners (Carriers, manufacturing, accounting, purchasing, IT Configuration, logistics, etc.) regarding all wireless product launch project activities.• Developed training materials tailored to the ability of the retail chain to increase in prepaid card attach rates with merchandise sales.

Greater Atlanta Area

• Client Relationship Manager for AT&T Mobility, Verizon Wireless, and Virgin Mobile Prepaid products in more than 140,000 National Retail locations in the United States and Puerto Rico.• Subject matter expert working with all levels of business to ensure program participation, compliance and provide any needed support, reporting, analysis, and training.• Quarterly reviews and coordination of vendor meetings, both regular business review meetings and incident remediation.• Designed advertising and promotional programs with the wireless carriers and clients during communicated key drive periods to increase airtime card sales with the purchase of a device.• Provided data analysis and forecasting to manage against goals and to measure performance to ensure delivery in line with contractual obligations and performance metrics.• Created custom reports for all management from C-level down supporting clients, vendors, and internal business groups.

Greater Atlanta Area

• Scheduled C-level meetings and negotiated agreements with Canadian National Retailers Walmart Canada, Best Buy Canada, Shoppers Drug Mart, Wireless Wave, 7-11 Canada, Jean Coutu, London Drugs, and others.• Project Manager for IT integration with Canadian merchants, transaction processors, and product providers to support sales at the store point of sale (POS).• Initiated discussions and contract negotiations with Canadian product providers to create Point of Sale Activated (POSA) products available for sale in Canadian Retailers. • Presented the prepaid program to Canadian vendors to create prepaid products from traditional CPG products in wireless, gaming, music, entertainment, and software.

Jacksonville, Florida Area

• Negotiated contracts, compensation, marketing programs, and promotions for North Florida Indirect Agents.• Encouraged successful exclusive agents in other U.S. markets to open retail locations in Jacksonville, FL. • Grew Agent Channel acquisitions 200% from less than 10% to over 30% of the total new contracted customers in the North Florida Market.• Received Fast-Start Award for sales at local agent channel in excess of 125% of quota 3 consecutive years as well as 3 Best of the Best awards for quarterly sales achievement above and beyond my peers in the Southeast Region.

Jacksonville, Florida Area

• Executed all administrative aspects in a retail environment to support new customer acquisition and upgrade retention.• Consistently exceeded assigned sales performance quotas and profitability criteria.• Recipient of the General Manager’s award for quarterly sales performance above quota of 278% and 264% respectively.

Bachelors, Communications

Public Relations Major with a Minor in Psychology

Certified Associate Project Manager, Project Management

Activities and Societies: North Florida Chapter PMI, PMI