• STRATEGIC VISIONo Cooperatively set and drove the company-wide In Solidarity (IS) Initiative Strategy Review that affirmed project direction, confirmed progress & benchmark, identified blind spots with recommendations, and set course of the initiative through 2025.o Successfully co-/drafted strategies that drove Mastercard and CFIG objectives that further position Mastercard as a financial inclusion thought-leader for conferences, convenings, summits… Show more • STRATEGIC VISIONo Cooperatively set and drove the company-wide In Solidarity (IS) Initiative Strategy Review that affirmed project direction, confirmed progress & benchmark, identified blind spots with recommendations, and set course of the initiative through 2025.o Successfully co-/drafted strategies that drove Mastercard and CFIG objectives that further position Mastercard as a financial inclusion thought-leader for conferences, convenings, summits, etc.• OPERATIONSo Implemented new IS Program Office responsible for execution, strategy and measurement, and established governance structure, advisory and working groups to drive standardization, scalability, compliance and deduplication.o Managed $2.2M - $5M annual budget cycles and year-end reporting.• PROJECT MANAGEMENT o Effectively managed a $2.1M IS Grantee Portfolio supporting small businesses thru technical assistance and access to capital o Successfully collaborated on a marquee 7-city small business initiative by effectuating funding of $2.6M, staffing key Mastercard training webinars, drafting multi-channel communications strategy with 400K+ social media engagements, criteria set-up for pitch competitions for $500K in grants, and driving selection of 2 Mastercard Priceless Surprise Winners.o Creatively managed several projects that provided for engagement of Mastercard senior executives with initiative beneficiaries to further underscore corporate commitment to the mission.• LEADERSHIPo Effectively created and managed Mastercard employee IS volunteer program that allowed for short-to-long-term volunteerism.o Successfully led direct-report hire through on-boarding, strategy and objectives orientation to position for immediate success within first 6 months of hire to deliver gains in operational efficiencies and team deliverables. Show less

• Effectively marshal x-functional global MC resources to deliver on New Payment Flows, Portfolio Optimization, & Core Processing Improvement Initiatives: Regional Bank- expanded Rewards TSA Pgm to prevent missed client refunds, avoid set-up costs ($35K savings), & position MC for fee revenue in excess of $195K over 5 yrs. Managed x-business revenue growth initiative to address misrouted Network Issuer transactions using performance data to drive Acquirer Compliance with prescribed BIN… Show more • Effectively marshal x-functional global MC resources to deliver on New Payment Flows, Portfolio Optimization, & Core Processing Improvement Initiatives: Regional Bank- expanded Rewards TSA Pgm to prevent missed client refunds, avoid set-up costs ($35K savings), & position MC for fee revenue in excess of $195K over 5 yrs. Managed x-business revenue growth initiative to address misrouted Network Issuer transactions using performance data to drive Acquirer Compliance with prescribed BIN configurations: 2021 impact reduced misrouted transactions from 23.2K/week to 289/week, est. annual recovery of $243K min. National Bank – worked collaboratively with MC Send Product Team to increase MoneySend routing for MC/VISA cards by 22%-- of which, 7% directly attributable to my efforts.• In Solidarity Social Impact Project Mgr for MC’s $500MM Global Initiative. Facilitate Advisory Committee Sessions, co-lead subcommittees, and serve as Volunteer Coordinator. My work helped to make In Solidarity a MC Asset & differentiator that fuels new business acquisition. (MC selected by a global hospitality provider as a partner to help build their social impact program— $5MM - $6MM, the largest of its type in N.A. for MC) Recipient of 2021 President’s ‘Go-Getter’ Award for outstanding results.• Leveraged thought leadership & analytics to solve bank partners’ complex Ops problems—using technology as a solution to amplify business opportunities: ex. leveraging Fraud Reviews for opportunities to lower Ineligible Chargeback Fraud, with regional bank-reported savings of $200K-$300K/month. • Provide balance of both strategic & detail-oriented insights to interpret & share the value prop of Mastercard Announcements, Releases, Manuals, & Mandates regarding (proposed) changes to Mastercard rules, products, tools, and services.• Develop Client Operation & Program Development Reviews to drive accountability and optimize portfolio performance. Helped to deliver client renewal business $38.6MM Show less

• Manage $318MM portfolio of middle market public sector client partnerships including state and local governments, universities and research institutions, not-for profit organizations, and healthcare in the East• Serve as a strategic consultative partner to share best practice solutions and assist clients with program optimization and process improvement• Exceeded portfolio operating plan by 103% (VOP) and consistently receive “High Meets” ratings for Operating Effectiveness• 2014… Show more • Manage $318MM portfolio of middle market public sector client partnerships including state and local governments, universities and research institutions, not-for profit organizations, and healthcare in the East• Serve as a strategic consultative partner to share best practice solutions and assist clients with program optimization and process improvement• Exceeded portfolio operating plan by 103% (VOP) and consistently receive “High Meets” ratings for Operating Effectiveness• 2014 JPMorgan Chase SIGNATURE AWARD Winner• SME (subject matter expert) in B2B program deployment for EMV/Chip Cards, Purchasing Cards, Virtual Payments, and Travel Program Management and Reporting• Liaise between JPMC client partners and Commercial Bank Operations & Treasury Teams to resolve escalations and ensure client satisfaction Show less

• Manage B2B and T&E portfolio of $326M in Commercial Card Charge Volume for Fortune 500 large market portfolio that included Universities (incl. research institutions) in FL, GA, and NC.• Exceeded Commercial Card Op Plan 3rd consecutive year: 111%VOP in 2012, 106%VOP in 2011 & 135%VOP in 2010• Achieved 11% Charge Volume YOY Organic Growth in Commercial Card Portfolio from 2011 to 2012 across Travel & B2B• 1st Highest Margin Target Achieved and 4th Highest Charge Volume Target… Show more • Manage B2B and T&E portfolio of $326M in Commercial Card Charge Volume for Fortune 500 large market portfolio that included Universities (incl. research institutions) in FL, GA, and NC.• Exceeded Commercial Card Op Plan 3rd consecutive year: 111%VOP in 2012, 106%VOP in 2011 & 135%VOP in 2010• Achieved 11% Charge Volume YOY Organic Growth in Commercial Card Portfolio from 2011 to 2012 across Travel & B2B• 1st Highest Margin Target Achieved and 4th Highest Charge Volume Target Achieved South Region Top Performer for 2012• Successfully worked (virtually) Globally across North American, European and ASEAN poles to expand booked global charge volume within portfolio $10M+ Show less

• Creatively delivered a 73% ‘Win-Rate’ for clients transitioned from GE Corporate Payments Svcs (~$490M CV) to AMEX• Successfully won-back strategic $75M ‘early-adopter’, multi-product US client initially opposed to migrating to AMEX• Managed US-based Large Market Customers with global footprints in Middle East, Asia, & Europe thru expansion efforts of their corporate card program. Responsible for marshalling resources to drive projects to completion.• Created content and made… Show more • Creatively delivered a 73% ‘Win-Rate’ for clients transitioned from GE Corporate Payments Svcs (~$490M CV) to AMEX• Successfully won-back strategic $75M ‘early-adopter’, multi-product US client initially opposed to migrating to AMEX• Managed US-based Large Market Customers with global footprints in Middle East, Asia, & Europe thru expansion efforts of their corporate card program. Responsible for marshalling resources to drive projects to completion.• Created content and made industry presentation on consumer fraud to Georgia Business Travel Association• Cross-sold and managed the largest stored-value card program ($16M ACV) within GE Corporate Payment Services• Co-presented/demo-ed on winning GE Money CPS Team for Federal Government SMART PAY2 in Washington, DC Show less

• Managed a team of 12 - 14 exempt and non-exempt responsible for set-up and maintenance of systems parameters that drove consumer billings and approximately $2B in consumer charge card receivables• Implemented Six-Sigma methodology into Client Parameters Group and associate metrics to improve service levels and reduce billing/portfolio errors which drove the department sigma level from Two-Sigma to Four-Sigma. Created core content to educate & share value proposition to drive 6-sigma to… Show more • Managed a team of 12 - 14 exempt and non-exempt responsible for set-up and maintenance of systems parameters that drove consumer billings and approximately $2B in consumer charge card receivables• Implemented Six-Sigma methodology into Client Parameters Group and associate metrics to improve service levels and reduce billing/portfolio errors which drove the department sigma level from Two-Sigma to Four-Sigma. Created core content to educate & share value proposition to drive 6-sigma to the “chair level”• As a result of strong leadership & coaching skills, I managed associates from the GE Money Leadership Development Program Show less

• Served as Auditor-in-Charge for team of 3 for Misappropriations & Irregularities engagement for GE Capital Appliance & Electronics Finance Group to strengthen financial routines and controls• Serving as a promoter of Enterprise-wide initiatives, conducted financial audits of Reserves for Specific Fuel Consumption, and created & led presentation to set the vision/value proposition for process improvement audit for Corporate Inventory Reduction Initiative through Red Zone Manufacturing to… Show more • Served as Auditor-in-Charge for team of 3 for Misappropriations & Irregularities engagement for GE Capital Appliance & Electronics Finance Group to strengthen financial routines and controls• Serving as a promoter of Enterprise-wide initiatives, conducted financial audits of Reserves for Specific Fuel Consumption, and created & led presentation to set the vision/value proposition for process improvement audit for Corporate Inventory Reduction Initiative through Red Zone Manufacturing to significantly reduce inventory carrying costs for GE Aircraft Engines and meet business goals• Strategically led Global Process Improvement/Logistics Audit in GE Power Controls Europe to rationalize SKUs and control inventory, GE Plastics Global Compliance Audits for KYC in Asia, and conducted physical inventory in Bilboa, Spain—issuing Audit Findings Report in both English & Spanish. Show less

MARKETING: GE Silicones, Waterford, NY – Customer. Development Specialist February 1992 – January 1993• Responsible for providing technical assistance with silicone products and sharing sales leads between regionsMARKETING: GE Lighting, Cleveland, OH – Marketing Engineer May 1991 – January 1992• Served as Product Manager for Electro-Discharge Machining (EDM) Wire responsible for re-assessing GE Lighting’s continued presence in the EDM market and re-energizing… Show more MARKETING: GE Silicones, Waterford, NY – Customer. Development Specialist February 1992 – January 1993• Responsible for providing technical assistance with silicone products and sharing sales leads between regionsMARKETING: GE Lighting, Cleveland, OH – Marketing Engineer May 1991 – January 1992• Served as Product Manager for Electro-Discharge Machining (EDM) Wire responsible for re-assessing GE Lighting’s continued presence in the EDM market and re-energizing channels to market and point of contact for RFPsMANUFACTURING: GE Superabrasives, Worthington, OH – Process Engineer April 1990 – April 1991• Provided process engineering support to optimize production and safety for the Graphite Machining Dept. Show less