Marc L. Email & Phone Number

Montreal, Quebec, Canada

Montreal, Canada Area

Montreal, Canada Area

• Oversee multiple ongoing QA engagements both in-office as well as at remote facilities.• Work to acquire new prospective opportunities while strengthening existing partnerships.• Scoping, Proposal Writing and Quoting.• Serve as primary point of contact for project management and point of escalation for project operations.• Selection, training and supporting of Test Leads.• Recruitment and resource acquisition.• Work with partners to establish and maintain project budgets.• Implement and monitor team performance metrics.• Ensure optimal project health and operation upkeep.

Montreal, Canada Area

• Manage multiple projects in various service lines including Translation, Audio, Localization QA and Functionality QA• Create long lasting relationships with major video game industry clients such as Square Enix, WB, Harmonix, Lucas Arts and many more.• Run a yearly portfolio of over 3 million USD a year.• Track and manage project budgets• Analyze project profitability, revenue, margins, bill rates and realization• Manage resources planning • Provide relevant and thorough briefings to project teams and vendors• Track project progress in conjunction with project teams and vendors• Ensure correct quality control procedures are carried out on translation projects• Report project statuses and information to management team on a regular basis• Initiate post project reviews and action any process changes/improvements accordingly• Communicate effectively with clients to identify needs and evaluate alternative business solutions• Continually seek opportunities to increase customer satisfaction and deepen client relationships• Hold regular status meetings with project team• Resolve and/or escalate issues in a timely fashion• Participate in and lead proposal efforts where necessary, including completing project scoping

Montreal, Quebec, Canada

- Managing groups of testers of varying sizes and on multiple projects.- Ensuring to maintain efficient and organized bug databases.- Employing different communication and incentive strategies and techniques in order to maximize tester output. - Experience communicating and working with a variety of people in different roles to maximize testing efficiency based on project needs.- Creating and executing organized and effective QA test cases and strategies for specific project needs.- Helping to maintain a strong Agile dialogue with everyone on the project.- Ensuring client satisfaction throughout all testing phases.- Assisting in coming up with and implementing new testing strategies on different projects and test phases.- Learning new softwares and programs in order to best complete any job at hand, whether for the company as a whole, or for the specific project at hand.

- In charge of Insurance claims and in direct contact with insurance companies- Created estimates based on claims- Handled large corporate sales- Reported directly to Regional manager- Managed administration staff (6 to 8)- Ensured timely and accurate billing- Supervised the shipping services

Montreal, Canada Area

- Supervising staff- Responsible for maintaining supplies in assigned department- Creating work schedule for staff- updating department's layout to maximize sales