Five things you need to know about me:1) I've been lucky that for nearly 20 years I've been able to dive into customer problems, dig down to root causes, and build, test and implement solutions in a collaborative manner. Teamwork is essential to problem solving, I don’t need to be the one that’s right in the group, I just have to make sure that the group gets it right!2) I’ve successfully delivered on multi-million-dollar projects by creating and communicating a vision of success, motivating others to work towards that vision, being open and willing to quickly learn new things, making smart decisions, delivering on key outcomes, and remaining flexible and adaptable. From front line workers to the C-Suite, from Operations to IT to Supp;y Chain to Legal and every department in-between, I am able to work, communicate, and lead, a variety of people to ensure project success3) I am a servant leader with a passion to help others grow. I also have a passion for customer service, both for my customers and for their customers. I know the difference that excellent customer service makes to the success of a business, I've seen it firsthand from all my time in hotels, airplanes, rental cars and restaurants! My passion for service drives me not only as a consultant and leader, but also to work in service focused industries4) In my free time I am an avid traveler and outdoor enthusiast5) At this time, I am looking to join a firm, or an organization in a customer service focused industry, where I can use my skills and expertise to bring value and have an immediate impact on the business Professional Skills: Strategic Planning, Leadership, Project Management, Solution Development Relationship Management, Change Management, Customer Service, Solution Implementation, Process Improvement, Process Design, Organization Design, Operations, Operation Management, Strategic Road Mapping, Communications Management, Training, Business Case Analysis, Shrink and Profit Recovery, Shrink Controls, Transaction Monitoring, Store Operations, Fresh Item Management, Production Planning, Profitability and Selling Standards, Manager Effectiveness, Damage Controls, RFP Design, System Selection and Implementation, Labor Assessment, SKU Rationalization, Workforce Optimization, Order to Delivery, Merchandise Strategy, Receiving, DSD Management, Stocking/Backstock, Conditioning & Recovery, Customer Experience, Cash Handling, Point of Sale, Negotiation, Sales, Sales Management, Business Development, Practice Development, Recruiting, Mentoring, Communication and Presentations