Marc Miller

Marc Miller Email and Phone Number

Change Delivery Manager @ Truist
Greensboro, NC, US
Marc Miller's Location
Greensboro, North Carolina, United States, United States
Marc Miller's Contact Details

Marc Miller personal email

n/a

Marc Miller phone numbers

About Marc Miller

VP, Workforce Management at Truist, 2013-presentAmerican Express, 1997-2013 - PMO, Portfolio Manager* Project Manager - Call Center Capabilities* Manager - Business Information Technology* Six Sigma Master Black Belt* Manager - Performance Engineering * Industrial EngineerSpecialties: Six Sigma, project management, financial analysis, training facilitation, MiniTab and people leadership

Marc Miller's Current Company Details
Truist

Truist

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Change Delivery Manager
Greensboro, NC, US
Website:
truist.com
Employees:
27245
Marc Miller Work Experience Details
  • Truist
    Change Delivery Manager
    Truist
    Greensboro, Nc, Us
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  • Truist
    Vp Workforce Management
    Truist Jan 2021 - Present
    Greensboro, North Carolina, United States
    Data analytics, BI development for Enterprise Technology
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  • Truist
    Avp - Strategic Inititatives Officer
    Truist Dec 2019 - Jan 2021
    Greensboro, North Carolina
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  • Bb&T
    Assistant Vice President - Strategic Initiatives Officer
    Bb&T Apr 2018 - Dec 2019
    Greensboro/Winston-Salem, North Carolina Area
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  • Bb&T
    Assistant Vice President - It Business Process Analyst
    Bb&T Dec 2013 - Dec 2019
    Greensboro/Winston-Salem, North Carolina Area
    Create executive level reporting on IT labor usage and forecasts based on data from Clarity PPM system; manage the QlikView business intelligence tool for this data which includes a web-based version for reporting and analysis; developed a process for attrition position review and approval which involved a fact/data based approach; lead the communication activities for the rollout of Clarity PPM which included messages to all levels of IT Services on all aspects of the project; coordinated the creation of an intranet team site for conveying team mission and activities; organize the department updates for quarterly and annual Corporate Reports.
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  • American Express
    Lead Process Analyst
    American Express Mar 2013 - Dec 2013
    Improve the processes of an internal MIS team by focusing on the changing needs of our business partners; formed a Program Office structure that included a governance team of our core customers and a consistent set of project management standards; created a process and SharePoint site for intake and prioritization of new initiatives; implemented severity levels and service level agreements for ticket tracking which lead to significant improvements in response time and customer satisfaction; developed cost/benefit analyses of initiatives; lead a cross functional team in benchmarking activity to identify best-in-class tools and techniques.
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  • American Express
    Sr Manager, Digital Servicing Investment Strategy
    American Express Jun 2011 - Feb 2013
    Responsible for the development, negotiation and implementation of a $40MM global digital servicing investment strategy; secure funding and resourcing for projects related to mobile, e-mail and web servicing and associated marketing plans; research opportunities to digitize customer service in social networking, mobile and voice recognition.
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  • American Express
    Sr. Manager - Special Assignment
    American Express Jan 2011 - Jun 2011
    Owner of the Employee Work Stream for the Greensboro Site Closure PMO; developed and managed several critical processes to support employees in making transition decisions; guided direct reports, Human Resources and vendors to ensure a smooth changeover; drove the Q&A process for over 900 employee questions published on our website; developed process for 400 employees to take familiarization trips to receiving sites; assisted over 200 employees as they entered the relocation process; coordinated massive donations to the local county school systems. The project is completing 120 days ahead of original schedule with over 50% of Greensboro talent retained (against a 15% goal). By accelerating the project, parallel costs will be reduced by 71% or $11MM and the original P&L forecast will be reduced by almost 50%.
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  • American Express
    Manager, Service Engineering
    American Express Oct 2009 - Jan 2011
    Manage team of Industrial Engineers in the execution of reengineering initiatives for the Credit and Collections Network; manage project to increase collection effectiveness and optimize contacts that resulted in improved roll rate performance and a $20MM provision benefit; implemented the use of pinless debit technology for customer payments resulting in over $2MM in provision saves; align servicing portals to eliminate dial transfers providing $2MM in operating expense reduction.
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  • American Express
    Sr. Project Manager
    American Express Jun 2007 - Oct 2009
    Responsible for identifying, researching and implementing new technology capabilities that enhance the customer experience and drive toward the goal of one optimal service delivery network; coordinate the Phone related servicing capabilities which include e-mail communication and servicing, virtual queuing, intelligent desktop transfer and name pronunciation software; manage the relationship between the Business and Technologies to identify the right solution, engage the proper individuals and implement the result.
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  • American Express
    Mananger Business It
    American Express Mar 2006 - Jun 2007
    Manage a team of .NET developers, SQL DBA’s and Project Managers in the implementation of business reporting solutions; successfully launched an intranet based survey and data collection tool that saved the company $1.3MM in re-use reengineering; implemented an intranet based Attendance Tracking Reporting system for 28,000 employees in the US; coordinated the decommission and virtualization of seven servers resulting in $107K reengineering save; delivered ad hoc data queries for the reengineering community that enabled $38MM in saves.
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  • American Express
    Master Black Belt
    American Express Nov 2004 - Mar 2006
    Trained Six Sigma Master Black Belt and certified Black Belt; managed Telephone Service Center’s Apply for Card Defect Team which generated over $2MM in saves and reduced defects by 30%; implemented strategy for revitalization of Six Sigma program in the Service Delivery Network; created Six Sigma Award Program for recognition of Six Sigma successes; developed deployment training strategy for Six Sigma; responsible for the reporting and management of reengineering results; implemented business continuation plans for Group VP; analyzed and reported on operating budget for Group VP; responsible for recruiting and hiring of full-time and intern positions for the department.
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  • American Express
    Manager Of Engineering
    American Express Sep 2002 - Nov 2004
    Managed team of Industrial Engineers, Project Managers and Project Analysts in the execution of reengineering initiatives for the Service Delivery Network; managed end-to-end process investigation leading to several customer service enhancements; coordinated Customer Focused Sales Complaint Capture project which lead to improvements in the customer experience.
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  • American Express
    Lead Industrial Engineer
    American Express Feb 1997 - Sep 2002
    Coordinated and implemented various projects in support of Credit Operations and Telephone Customer Service; developed a schedule scheme for Credit that resulted in a 22% increase in contacts per hour and a $1.9MM operating expense save; implemented business metric reporting for the Chicago Payment Services Center; delivered project to reduce Sign & Travel cycle time saving $400K in revenue and operating expense.
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  • Vf Corporation
    Distribution Center Engineering Manager
    Vf Corporation Sep 1994 - Feb 1997
    VF Playwear manufactures and markets children's apparel under brands that include Healthtex and Lee. Supervised the daily operation of the maintenance department; developed and administered a $7 million budget; planned and implemented all facility improvements; project engineer for $1.5 million RF based Warehouse Management System and conveyor upgrade; implemented labor standard changes.
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Marc Miller Skills

Six Sigma Leading People Project Portfolio Management Cost Analysis Strategy Development Process Improvement Presentation Development Cost Benefit Leadership Strategy Strategic Planning Customer Experience Business Process Mapping Business Analysis Vendor Management Training Business Process Improvement Process Engineering Financial Analysis Call Centers Budgets Management Pmo Cross Functional Team Leadership Recruiting Operations Management Program Management Change Management Sdlc Team Management It Strategy Coaching Re Engineering Operational Excellence Credit Cards Outsourcing Project Management Analytics Business Process Risk Management Business Transformation Crm Service Delivery Business Process Re Engineering Management Consulting Pmp Financial Services Visio Ms Project Business Intelligence

Marc Miller Education Details

Frequently Asked Questions about Marc Miller

What company does Marc Miller work for?

Marc Miller works for Truist

What is Marc Miller's role at the current company?

Marc Miller's current role is Change Delivery Manager.

What is Marc Miller's email address?

Marc Miller's email address is ms****@****.rr.com

What is Marc Miller's direct phone number?

Marc Miller's direct phone number is +133620*****

What schools did Marc Miller attend?

Marc Miller attended Rochester Institute Of Technology.

What are some of Marc Miller's interests?

Marc Miller has interest in Social Services, Children, Civil Rights And Social Action, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture.

What skills is Marc Miller known for?

Marc Miller has skills like Six Sigma, Leading People, Project Portfolio Management, Cost Analysis, Strategy Development, Process Improvement, Presentation Development, Cost Benefit, Leadership, Strategy, Strategic Planning, Customer Experience.

Who are Marc Miller's colleagues?

Marc Miller's colleagues are Jennifer Lopez, Allen Edwards, Bill Galipeau, Shelby Peltier, Sofija Jevtic, Andreina C., Vido Wences.

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