Marc Oldfield Email & Phone Number

Fraud is common in the card-not-present environment of online sales, essentially my group works with our clients to try and limit the losses/chargebacks from unauthorized payments.

Position started as U.S. focused, evolved to a Global position as we transitioned our best practices to our internal global partners.- Manage US team of 5-12 reps in U.S, 7 in EMEA, 35-40 globally- helped create Terms Loss Prevention Model for EMEA, saving $2.4mil- advise on current processes & forecast future trends- trained 2nd class in Bangalore, India on reviewing possible fraud orders

- Prevented over $30 million in fraudulent online orders from 1999-2005 - Assisted in developing Executive Fraud Prevention team for product roll-outs Assisted in developing loss prevention process for Latin America and received Six Sigma Green BeltManaged, evaluated and escalated internal issues; led weekly meetings to discuss metrics, trends, and techniquesAnalyzed and evaluated current fraud prevention processes and forecasted future fraud trendsTrained classes of 20-25 people in Bangalore, India and North America on reviewing online orders for fraudReviewed credit card chargebacks and lossesCreated Negative Margin report to identify potential internal fraudInstructed 2 separate 7-week classes; training 45 employees on reviewing transactions for fraud Member of Executive Cyber Security Board, introduced IP address detection for purchases

- Prevented over $1.8 million in fraudulent online orders during final 6 months of 2000 Reviewed daily online orders that were determined high-riskInvestigated orders to determine if orders were placed by credit card holders Assisted in developing formula to identify high-risk orders

Top 3 for sales team, top 15 overall (out of 100+)Sold home systems, workstations, servers and accessoriesClosed over 36% of calls

Achieved top 5 in overall department rating in first 5 monthsSold/cross-sold Mellon loans, accounts, and certificates of depositClosed over 25% of sales opportunities presentedAssociate for Special Interest MarketingWorked on national, regional, and local marketing for Mellon VisaResponsible for compliance with ADA & AMA marketing rules

recruited qualified individuals through personal interviewseducated & prepared applicants for interviews with

Ms, Economic Crime Management

Graduated in Spring of 2009 with 3.75 GPA

Ba, Sport Management & Administration

Graduated May 1993 with a 3.2 GPA

Education record