Marc Pilon Email & Phone Number

Toronto, Ontario, Canada

• Performing all task and responsibilities asked of a senior application specialist, managing a complete client load with top tier firms• Instigating internal reviews of product features, interpretation and clarification of State jurisdiction rules and regulations, best practices for clients, and identifying methods to help streamline our business process • Mentoring new hires with one on one training sessions, daily update checks, and providing a safe and respectful atmosphere to encourage continual learning

Toronto, Ontario, Canada

• Performing all task and responsibilities asked of a senior application specialist, managing a complete client load with top tier firms• Instigating internal reviews of product features, interpretation and clarification of State jurisdiction rules and regulations, best practices for clients, and identifying methods to help streamline our business process • Mentoring new hires with one on one training sessions, daily update checks, and providing a safe and respectful atmosphere to encourage continual learning

Toronto, Canada Area

• Work directly with clients to configure the continuous learning education (CLE) and credit tracking for professional accreditation. • Review client data during the product configuration using Microsoft SQL Server Management in order to ensure database integrity.

Toronto, Canada Area

• Winner of the 2nd Executive Vice President Award for outstanding contributions to a team's success, having been nominated by colleagues and management.• Associate consultant implementing the workforce management system for small business clients (1-750 employees).• Work directly with client to understand HR benefits, payroll calculations, and pay policies in order to properly configure a workforce management solution.• Review client data during the product configuration using Microsoft SQL Server Management in order to ensure database integrity.• Create custom export files using XML/XSLT (Extensible Stylesheet Language Transformations) for interfacing with client 3rd party payroll systems.

75 Scarsdale Road

• Responsible for customer care helpdesk, responding to general inquiries, product enhancements, software bugs and general customer satisfaction with product.• Designed user interface enhancement for management to review companywide objectives and KPI’s using QMOS system, having created the necessary tables and coded logic in SQL database server.• Performed black box and grey box software testing to identify and rectify any minor bugs remained due to improper logic or improve usability through an ergonomic and intuitive layout structure.• Analyzed trends in steel manufacturing data to identify areas of improvement based upon streamlining the information layout to prevent human errors and user confusion with existing products.

2000 Argentia Rd, Mississauga

• As acting project engineer, manage a team of several engineers to accomplish monthly milestones following the design for Six Sigma (DFSS) procedure under tutelage from Master Black Belts. • Written and presented various business cases to senior management in order to identify the overall spend/save ratio for long-term (4 year) projects with potential annual multimillion dollar savings.

2000 Argentia Road, Mississauga, On

• As acting consultant to Honeywell Aerospace, worked as a value engineer to optimize daily manufacturing practices and designs through weekly analysis of key performance indicators.• Extensively supported Senior Component Engineering to find potential uses for excess and obsolete materials as alternate components in order to claim $98,000 savings in an 8 month period. • Coordinated with the Obsolescence Management Team to perform a long term forecast via purchasing trends of 182 parts to determine the lifetime buy requirements.

5 Kings College Circle, Toronto, Ontario

• Planned daylong recruitment sessions for prospective students with multiple contingency plans based upon day to day factors, such as weather conditions.• Designed promotional material for the Department of Mechanical and Industrial Engineers for both prospective students to study at the University of Toronto and for potential companies to attend career fairs or networking events in order to recruit summer or full time workers.• Modified the Mechanical and Industrial Engineers website to be more accessible to prospective students with current statistics and curricular data.• Networked with other university faculties to develop workshops, sessions, and conferences for summer undergraduate students working for the department to build leadership skills.