Marc Saunders Email & Phone Number

London, England, United Kingdom

Remote

• As Cloud Support Engineer, I integrated Active Directory with Azure AD, ensured correct software operation over remote connection, and built, coached, and managed an internal operations team to monitor, maintain, and.
• Oversaw the planning and execution of projects focused on migrating existing legacy software platform to new Azure tenant, including users and gateways from end-of-life environment and roles/credentials setup.
• Exhibited a high level of proficiency in identifying and resolving diverse technical issues for customers, ensuring minimal disruption and maximum satisfaction.
• Skillfully assessed individual customer needs, adeptly recognizing challenges or issues, and successfully provided tailored solutions that precisely addressed their requirements.
• Maintained a proactive approach to staying informed about the latest technologies and industry trends, orchestrating and delivering up-to-date, effective customer support.

Remote

• As Infrastructure Engineer, I executed planned maintenance and upgrades for all Microsoft and VMware systems, ensured stable, reliable infrastructure, supported new servers' development, deployment, and provided.
• Played a pivotal role in a contract position with a global insurer as a vital infrastructure team member in the maintenance and support of a large VMWare-based enterprise, successfully ensuring the seamless operation.
• Spearheaded a team of engineers to migrate a legacy solution to a new cloud tenant. Completed the migration in an impressive 40 days, significantly surpassing the expected timeline of 90 days, thus showcasing adept.
• Positioned as a key person of contact for troubleshooting issues and liaising with different departments while demonstrating a wide scope of knowledge.

Hamilton, Bermuda

• At Applied Computer Technologies, I oversaw end-to-end technological aspects of the organization, encompassing Cloud Computing, Voice Systems, Networking, and IT Hardware Components. Moreover, I provided support for.
• Played a pivotal role in innovation by installing the island's first Teams hybrid voice gateways, contributing to advancing communication infrastructure and technologies in the region.
• Led the design, installation, and support of bespoke solutions catering to clients' distinct needs across Bermuda.
• Identified potential bottlenecks and optimized system resources, improving system scalability and cost efficiency.
• Minimized downtime and customer impact by providing technical expertise and support to internal stakeholders, troubleshooting complex system issues, and providing timely resolutions.

London Area, United Kingdom

• As Systems Engineer Team Leader, I oversaw the installation and upkeep of communication solutions, spanning various vendors with a primary focus on Mitel and HP, for a London-based IT support provider. I was entrusted.
• Contributed to enhanced procedural clarity by conducting on-site field surveys and meticulously preparing technical narratives to document processes/design changes.
• Led and directed a team of five technical professionals, fostering a collaborative, efficient work environment.
• Maintained IT systems integrity and reliability by developing preventive maintenance, backup, and data recovery procedures.
• Enabled the end-to-end customer onboarding process tracking by creating lifecycle documents for the engineering team.

London Area, United Kingdom

• At Daisy Communications, I was functioned as the Lead Engineer for hosted voice solutions, providing technical support to enterprise customers of Daisy, a UK-based IT support provider.Moreover, I led the implementation.
• Played a crucial role in the installation and maintenance support for a large customer base of Mitel users across the UK, contributing to the seamless operation of Mitel systems.
• Attained the newly created Mitel Certified Professional qualification, showcasing a commitment to professional development and expertise in Mitel technologies.
• Acted as a critical contributor to Daisy's nationwide team by providing 2nd line support for engineers.

Responsible for installation and maintenance of mitel voip products to the SME markets.