Marc Spieth Email and Phone Number

Job SummaryThe Sr. Technical Advisor position maximizes the value Phone Fix Operations creates with Coca-Cola customers and field service technicians by eliminating service calls. This job provides efficient technical direction/resolution for post-mix, vending and cooler equipment problems by phone or by video conferencing, field service technician support, parts order processing for customers, and general inquiries of a technical nature. Additionally, the Sr. Technical Advisor exists to minimize customer down-time and reduce service cost providing support seven days a week.Duties and Responsibilities Troubleshoot equipment issues (e.g., beverage vending, dispensing) via telephone or video conferencing in order to minimize customer down time and service cost. Contact customers in order to confirm service or orders (e.g., service follow up, equipment service confirmation, parts delivery confirmation, service scheduling). Research and resolve issues for customers, business partners and Company associates in order to expedite service, installations or orders using information systems (e.g., CCR systems, FedEx or UPS databases). Process order information using Coca-Cola information systems to deliver data to customer, business partners and Company associates or to communicate demand for products or services. Source and facilitate delivery of assets (e.g., beverage equipment, parts, point of sale material, return of assets) for customers in order to complete projects or installations using Coca-Cola information systems and supplier contacts.

Research and resolve issues for customers, business partners and Company associates in order to expedite service.• Evaluate and correct all local and National Equipment, while informing customers of issues found and advise them of steps needed to repair and maintain equipment. • Added certifications, R600, R290, and R744/Co2 Cooler field repair, and the 7000, 9100 series of Freestyle's.• Certified in ABS, Multiplex, Juice, Hot Beverage, vending, coolers, Cashless, legacy, Bevariety, Freestyle GS1-9000 and GS2-8000.

Replace or repair electrical motors, pumps, and other integrated parts of air conditioning/heating, or heat pump equipment/systems. Inform customers of issues found and advise them of steps needed to repair and maintain equipment.

ImpressCMS is an open source content management system for building and maintaining dynamic web sites, written in the PHP programming language and using a MySQL database.

Maintain systems on a routine bases, While keeping detailed reports on same equipment. Inspecting and testing buildings for indoor air quality, while advising customer throughout the process.