Senior Technical Support Advisor
CurrentJob SummaryThe Sr. Technical Advisor position maximizes the value Phone Fix Operations creates with Coca-Cola customers and field service technicians by eliminating service calls. This job provides efficient technical direction/resolution for post-mix, vending and cooler equipment problems by phone or by video conferencing, field service technician support, parts order processing for customers, and general inquiries of a technical nature. Additionally, the Sr. Technical Advisor exists to minimize customer down-time and reduce service cost providing support seven days a week.Duties and Responsibilities Troubleshoot equipment issues (e.g., beverage vending, dispensing) via telephone or video conferencing in order to minimize customer down time and service cost. Contact customers in order to confirm service or orders (e.g., service follow up, equipment service confirmation, parts delivery confirmation, service scheduling). Research and resolve issues for customers, business partners and Company associates in order to expedite service, installations or orders using information systems (e.g., CCR systems, FedEx or UPS databases). Process order information using Coca-Cola information systems to deliver data to customer, business partners and Company associates or to communicate demand for products or services. Source and facilitate delivery of assets (e.g., beverage equipment, parts, point of sale material, return of assets) for customers in order to complete projects or installations using Coca-Cola information systems and supplier contacts.
