Marc Stock Email & Phone Number

Winter Haven, Florida, United States

• Various administrative roles including planning out the day, directing employees, ensuring smooth operations and ensuring that the team is being productive and making goals
• Supporting the organization through sales and customer service skills
• Troubleshooting and helping employees and customers with issues in regards to the company's digital service
• Supporting the organiztion through tech skills including troubleshooting various PC and printer issues

• Responsible for handling first level support for the entire infrastructure. This relates to all technology, to include: servers, networks and vendor specific hardware and software
• Infrastructure Monitoring/Reporting/Escalations
• Provides Tier I support per request from operational and departmental Teams
• Process quick turnaround of requests in accordance with Service level Agreements (ticketing system)

Wilmington, Delaware

⦁ Assess customer needs and recommend appropriate Intel Computer products and services⦁ Submit same-day online reports to document visits, including submitting digital photos⦁ Proactively engage customers throughout the sales process, from initial point of contact to the closing of the sale⦁ Teach and educate Best Buy employees to ensure they are.

New Castle, Delaware

⦁ Upgrade memory, hard drive, and various other components in new computers⦁ Install system upgrades⦁ Test systems are properly functional for consumer use⦁ Pack computers for shipping⦁ Work with warehouse associates on warehouse duties

Greater Philadelphia Area

⦁ In charge of hardware repairs for all PCs that physically come into the office⦁ Perform repairs on internal PCs and provide other internal tech support⦁ Responsible for all new PC setups for clients⦁ Keep track of inventory⦁ Refurbish PCs⦁ Responsible for travelling to clients’ offices on-site to perform a wide array of services as part of projects⦁.

Greater Philadelphia Area

⦁ Provide end user technical support to all clients ⦁ Troubleshoot technical issues assigned by the Service Desk Manager including software and network communication issues ⦁ Responsible for answering phones, email and enter tickets for incoming support requests ⦁ Perform basic system administrator functions such as network user creation and password.

Greater Philadelphia Area

• Perform assessments of clients’ data processes and workflows, helping clients to design and implement better data management systems
• Research and implement a variety of technologies – both turnkey tools and customizable systems to address the needs of nonprofits
• Provide training and support to nonprofits that reflect Tech Impact’s commitment to empowering direct-service staff and managers to use technology to enable and transform their work
• Create and manage Microsoft Sharepoint sites for various nonprofit companies
• Data migration and data cleanup work for various nonprofit companies

Computer And Information Systems Security/Information Assurance

• https://techimpact.org/our-programs/itworks/ • 250+ hours of technical training • 100+ hours of corporate level professional development.

Associate'S Degree In Progress, Computer And Information Systems Security/Information Assurance

• 15 Credits / 4.0 GPA

Computer And Information Systems

• 4.0 GPA • Unable to finish because of closure