* Undertake referrals with developing team members to support decision making. * Undertake referrals on more complicated claims to support development of fully competent team members. * Produce training materials and deliver training.

* Handle complaints after their informal resolution period from end to end. * Work within the relevant regulatory framework.

* Working with a wide array of systems and open source data to build a picture allowing those genuine claims to be validated and those claims of concern to be retained. * Handling of claims of concern from end to end.

* Successful management of claims portfolio through to settlement * Liability negotiation * General office duties - scanning, photocopying and faxing * Excellent communication skills - written and verbal communication

* Complaint handling and resolution* Customer service * Organisational skills* Negotiation and conflict resolution

* Specimen management - booking in to disposal* IT - work closely with various laboratory systems * Stock and waste management

* Handling and processing a wide variety of specimens * Culture identification * Audit and quality control

* Complaint resolution* Problem solving * Training - both existing and new members of staff

* Advised of funding decisions and progress updates * Provided guidance on next stages in the application process

* Merchandising * Cashier * Stock maintenance

* Cashier* Stock maintenance * Communication - staff and public