Marc Thorens Email & Phone Number

Geneva, Switzerland

Geneva

One on One Coaching (Teenagers - Adults up to C-Level)Mediation in Entrepreneurship, Conflict management / Ombudsman / PCESpecialized in Career and Life Transition / Psycho-social risk managementExtensive advisory in all Human Resources related matters and Company restructuringChange Management for a more agile and hollacratic management structure

Genève, Suisse

Geneva

MSC (Mediterranean Shipping Company) Human Resources DirectorBuild a full HR - Hire to Retire - structure, within the Company (Organisation & Development structure, Absence Management, Performance management, Remuneration policy, Job mapping and salary banding structure, L&D, C&B…Develop and organize Sourcing & recruitment process throughout the different business UnitsDrive change management within the CompanyDevelop Performance Management tool and process to set consistent reward and recognition across the different departments Build a full Learning & Development program with a complete training catalog (160 courses)Ongoing team structure through the organisation Train Senior Managers to “Coaching attitude” approach and set a complete tailored Leadership Training moduleManage a team of 52 collaborators including HR (9), Facility (18), Hospitality (21), Archive (4)

Geneva

Recruitment, Assessment, Coaching & Outplacement programsCandidate interviews, selections… - Meet business requirements Recruitment training programs for Line Managers Networking with recruitment Agencies (Service Level Agreements, Underpinning contracts…)Individual Coaching sessions (Career and life transition) Graduate recruitment program (Cargill SA)Assessment and Development center program (Price Water House Coopers)

Geneva

Vendors’ Project Management for EMEA, develop relationship with local agencies/Head huntersOptimize recruitment processes in line with other HR BU Managers and Mobility teamManage internal Recruitment Satisfaction SurveyLiaise with Hiring Managers to better understand and meet their resource needsManage all Temporary recruitment and follow-up Temporary employeesPromote Company’s image and branding with candidates and vendorsCoach / train employees on specific needsAct as a Mediator for internal moves and other inter-personal issues

Geneva

Regional Director of Medical & Science and Hostelry branchesDirecting six branches, 22 employees in Switzerland (French part), managing monthly and yearly budget, technical aspects, administrative tasks, human development, internal recruitment, coaching, Customer relationship, Partnership agreement…Permanent placement and Health care Representative in the Hercules worldwide Program.Product Manager – In charge of setting-up an internal recruitment policy and a recruitment procedure for all branches in Switzerland.Coaching collaborators on the field and optimize permanent placement activities in order to increase Permanent placement turnoverBusiness representative for Xpert Online testing tool

In charge of Worldwide Customer Services (26 countries & 64 sites for over 4600 employees)Managing Customer satisfaction by bridging the gap between Customers and IT Department. Organizing “Customer Oriented” workshops for all IT employees.Implementing advisory boards, running worldwide Customer Satisfaction surveys.Create a VIP service within the Company for 30 VIPs and their assistants.Identifying Customer satisfaction drivers.Developing a claim & complaint platform.Monitoring Customer satisfaction thru Service Level Agreements and Key Performance Indicators

Annecy / Geneva

Creating and managing my own business. Operating in France and Switzerland. Developing new training program based on Communication tools, Managing conflict resolution, CRM approach, Sales, Interview and selection skills. Collaborating with the airline Company RAM (Royal Air Morocco). Train ground staff (over 700 employees) on Customer Service Communication tools. Developed customized Photography training & shooting solutions for International Companies (Salomon, Tefal, SNR…) Organize Events & multimedia shows.

Certificate, Sociologie, Panels Et Profils Enneagramme

Psychopathologie, Psychopathologie Appliquée

Pce (Personne De Confiance En Entreprise, Social Psychology

Anatomie - Physiologie - Pathologie, Health Services/Allied Health/Health Sciences, General

Practicien Hypnose Eriksonnienne, Hypnotherapy/Hypnotherapist

Education record

Certified ASCA (Anatomy, Physiognomy, & pathologies) - HETC - 2019 New Performance Management approach Certified CGI - 2019 Certified PCE.