Assists customers by starting new accounts and canceling or changing service levels and answering basic service related questions.Effectively communicates the various commercial and industrial services available and the cost associated with the service.Starts and/or discontinues service by effectively eliciting information from the customer. Performs data entry tasks to enter the information into ACS system.Follows proper phone etiquette and procedures in accordance with Burrtec’s guidelines.Utilizes the ACS system on a consistent basis to enter information into the remarks field regarding service/account status.Provides resolution of customer complaints by dealing tactfully and effectively with their issues and provides options to resolve complaints.Assist walk in customers, processes / post payments and performs cash register functions.Generates work orders and submits them to operations for barrel exchanges, roll-off dump and returns, deliveries and extra pick ups.Resolves billing disputes and effectively interprets and explains account history. Process temporary service request by ensuring that accurate information has been obtained and conveyed to the customer regarding rental fees and overweight charges. Performs suppress billing functions.Handles return mail by gathering accurate customer information and resubmitting the bill.Processes returning contracts by ensuring proper procedures have been followed and files and purges the contracts accordingly.Prints invoices that the CSR’s have generated.Processes refund request according to procedures and brings them to a “0” balance.Audits credit balances.

-Providing world class customer service over-the-phone internet and repair services to keep customers connected. -Using advanced diagnostic tools to help address technical inquiries such as SCOPE and WIN tool to get services running smoothly -Taking customers through fixes you can make together. -Scheduling additional internal support and field technicians to get things back on track. -Understanding the products Spectrum provides and the customers’ sense of urgency to help create a satisfying customer experience.-Building rapport with the customer-Weekly team meetings in order to stay informed with latest changes to products and services Spectrum offers

• Student Aide I to Riverside City College Counseling Department• Answering phones• Booking appointments in-person and over the phones.• Checking in students for their counseling appointments.• Filing and filling out matriculation forms for current and new students regarding their transcripts.• Working as a team to ensure all students are signed in for walk-in counseling by screening their profiles with supervisors who have access to SAR’s first then adding them to our virtual line hold QLESS.• Explaining to students the benefits of meeting with a counselor so they can achieve their academic goals within 2 years or less. (To be continued on Resume)

• Processing customer bill payments• Helping customers find the right cellular device or tablet that fits their daily needs, whether it would be for personal or business use.• Meeting monthly sales quotas• Opening and closing duties such as, closing cash register

• Cash handling• Helping customers find the right electronic device of their preference such as printers, computers, smart watches, and tablets.• Explaining to customers the benefits of applying for a line of credit with Best Buy• Cleaning and tidying electronic devices screens, coiling cables, and down stocking merchandise when business is slow towards the end of the work day.