- Simultaneous project/account management of 40+ Fortune 500 accounts, including Financial Institutions, Law Firms, Academic Institutions, and Local Businesses, focusing on client experience and measurable deliverables- Prospected, cultivated, and onboarded new client accounts, presenting curated corporate solutions from concept through delivery of the sales cycle, maximizing long-term retention rates, ranging from $1k to $1.5M- Develop and strengthen relationships with enterprise accounts leading to 20% YoY growth- Negotiate contracts and preferential pricing between vendors, clients, and 3PL, resulting in 95% successful closure of company leads- Key contributor in RFP process on the R&D team to secure new business opportunities, yielding 15% growth- Travel to and support onsite execution and management of events and trade shows, including set-up, demonstrations, and take-down- Continue to develop new product offerings for online company stores and launched a line specific to a client’s sponsorship of a professional sports arena- Effectively lead and train new team members in sales technique, including communication skills, pitch decks, profitable pricing and CRM software

Operating as the lead point of contact for any and all matters specific to certain accountsPreparing documentation for shipments, including international documentation, EDI, and specific carton labelsPrioritizing orders for warehouse and ensuring they are preparing orders to ship within the shipping requirements of certain accountsManager of 10-15 warehouse staffManaging inventory and warehouse infrastructure/workflow

In charge of inventory in the warehouse, and leads the warehouse workers to receive and record new stock as shipments come in, ship out and positioned in warehouse. Also, supervise and coordinate activities of workers responsible for picking product and preparing it for shipping. Training workers, implement security/safety procedures, be in charge of ordering necessary warehouse supplies, works directly with Director of Operations.Responsibilities:• Strategically manages warehouse in compliance with company’s policies and vision• Oversees receiving, warehousing, distribution and maintenance operations• Maintains inventory by conducting physical counts, reconciling variances, inputting data into report.• Maintain proper inventory levels and low stock alerts• Ensure efficient space utilization, selects new positions for new items• Initiate, coordinate and enforce operational and shipping policies and procedures• Manage department priorities• Track absenteeism and timekeeping of workers• Monitor and enforce work start, break and stop times• Maintains a safe and clean work environment at all times by educating and directing workers

As a customer services manager, it is my job to make sure that customers’ needs and expectations are satisfied. Responsibilities include:Helping to develop or update customer service policies and proceduresManaging or leading a team of customer services staff Handling more complex inquiries and complaints Authorizing refunds or other compensation to customers Making sure accurate records are kept of communications with customers Analyzing key date and statistics to see how well customers are being served Helping to recruit, train and appraise new staff

Provide information about products.Review or make changes to customer accounts.Record details of customer contacts and actions taken.Resolve customer complaints via phone and email.Contact new and existing accounts to update information, inform of new products and promotions.Assist with placement of orders.Advise on company information.Take payment information and other pertinent information such as addresses and phone numbers.Inform customer of deals and promotions.Working on multiple projects simultaneously

• Handled inbound phone orders, managing data entry and customer service quality standards.• Served as reliable support to the e-commerce department, resolving all escalated issues.• Managed new-hire training.