Promoted to provide strategic leadership of daily operations, partnering with corporate and cross-functional leadership on the development, implementation and execution of strategies, processes and initiatives. Hold direct accountability for identifying operational requirements and establishing plans for driving continuous improvement; lead the development and rollout of process change initiatives and policies at the store and corporate level. Direct all operational functions, including establishing and enforcing best practices, as well as ensuring the attainment of productivity, performance and service goals. Build, develop and lead a team of 6, as well as onsite vendor resources and offshore contractors. Tasked with overseeing private label financial portfolio for 3 partners, contributing $130M to annual topline sales; led the management of lease to own program improvements worth $475K and drove $11M enterprise cost savings. Spearheaded the transition to new credit providers, resulting in $1.4M annual cost savings and additional $6.6M financial impact to top line sales. Facilitated all contract negotiations, contributing to the contract design and partnerships with credit provider and cross-functional teams to ensure successful transition. Built and continue to manage relationship with insurance partner to provide risk management and administration services for extended warranty coverage, as well as claims, store and corporate execution of insurance program, including the annual watch protection plan, which has driven a $1M sales increase. Delivered performance and productivity improvements through the selection and implementation of new technologies; partnered with vendors to facilitate the customization, rollout and enhancement of solutions. Orchestrated multiple projects and initiatives to achieve 95%+ process improvement execution rates.

Progressed internally through roles of increased responsibility, including sales associate, assistant manager, store manager and super trainer. Led the design, implementation and ongoing enhancement of systems, processes and solutions to drive the continuous improvement of operations. Partnered with corporate technology teams and vendor resources to deliver end-to-end leadership of technical implementation projects. Charged with maintaining all systems, software and infrastructure equipment across the organization. Managed staff of up to 6. Appointed as POS product owner and business representative, driving the strategy, design and implementation of the new technical solution. Oversaw the system rollout across the organization, including training associates and store management, testing and documenting system processes and monitoring system performance. Monitored and maintained all software solutions to identify weaknesses; recommended and managed enhancements in collaboration with technical teams and vendor resources. Oversaw the rollout of new software updates/versions, coordinating with in-store leadership and vendors to facilitate system updates and employee training. Recognized as subject matter expert (SME) for POS, Windows applications, ColdFusion and Assurant; represented the business on various team projects and communications for all systems. Supported the rollout and utilization of iPad technologies at the store level; increased awareness for all associates on using iPads to improve the customer experience. Led the design and implementation of POS features to improve in-store workflow and daily operations, including processing transactions and shipping. Developed training programs and materials to train associates and management on computer programs and systems, as well as all features for managing in-store processes.