As a key contributor to change management teams on a transformative $590 million project, I played an integral role in replacing the State of Florida's legacy mainframe system (FLAIR) with the modern web-based application (PALM). This initiative is pivotal in managing $90 billion in annual revenue and enhancing operational efficiency across the organization.Key responsibilities included: User Preparation & UAT Facilitation: Prepared end-users for User Acceptance Testing (UAT) and led change management efforts to ensure a smooth transition from a 40-year-old legacy system to a modern solution. Stakeholder Engagement: Engaged with stakeholders across departments to facilitate the adaptation to significant operational changes, ensuring alignment and minimizing disruption. Organizational Change Leadership: Spearheaded an initiative in collaboration with Human Resources to revamp candidate qualifications, shifting the focus from experience with FLAIR to PALM. This change resulted in a more efficient onboarding process. Cross-Training Development: Facilitated cross-training opportunities for juror employees, providing them with project experience that enabled certification as Business Analysts, Scrum Masters, and Project Managers, delivering multi-layered value to the organization. Performance Improvement: Within four months of joining, I led efforts to address key readiness issues in the Department of State, enhancing performance from two yellow areas (70% rating) to full green status (over 80% rating) in compliance with the Department of Financial Services standards. This initiative resulted in a 15% increase in overall departmental readiness.My work on this project has not only contributed to a successful transition but also reinforced my commitment to driving organizational change and delivering measurable results.

In my role at DEP, I took charge of implementing and successfully delivering Smartsheets projects tailored for the Human Resources and Procurement divisions. Serving as the Project Manager for four distinct projects across both divisions, I demonstrated strong leadership and organizational skills throughout the entire process.Within the initial 5 days of undertaking this responsibility, I focused on enhancing efficiency by developing and optimizing workflow processes. This strategic move proved crucial in eliminating miscommunications that had previously hindered project progress.Adapting to unforeseen challenges, I swiftly identified and documented risks in the log when the Smartsheets champion left the organization. This proactive approach ensured that potential hurdles were acknowledged and addressed in a timely manner, safeguarding the project's success.Furthermore, I played a pivotal role in facilitating user training sessions on Smartsheets as an integral part of the user acceptance process. This not only contributed to the seamless integration of the tool but also empowered team members with the skills needed for proficient usage.Through these experiences, I not only showcased my project management abilities but also demonstrated a proactive and adaptable approach in overcoming challenges, contributing to the overall success of the projects undertaken at DEP.

In my role at FADAA, my responsibilities expanded significantly over time. While my official title remained Data Manager, I took on additional tasks, including those of a Product Owner, Change Manager, and Cybersecurity lead. This allowed me to develop skills across a broad range of IT management, similar to those required for Program Management.Took the initiative to establish the product owner role, which was previously non-existent, allowing for more effective management of our products and services.One notable accomplishment was spearheading penetration testing to identify security risks our organization was unaware of. By taking proactive measures, we were able to mitigate potential vulnerabilities and ensure the safety of our systems and data.My program responsibilities extended to dual roles as both Project Manager and Product Owner for two enterprise applications. These applications, similar to Medicaid, were instrumental in funding medicated-assisted treatment for patients on the path to recovery from opioid addiction. As the Project Manager, I skillfully managed budgets, vendor relationships, quality assurance, and deadlines. Simultaneously, as the Product Owner, I focused on grooming and prioritizing the product backlog, building a clear vision, and guiding the development team in understanding the rationale behind the priority of backlog items.By producing data deliverables for prominent entities such as the Department of Children & Families, State Court, and Governor's office, I played a crucial role in supporting informed decision-making processes. Furthermore, I have stepped into the role of Interim Director of Distance Learning on three occasions, showcasing my versatility and adaptability in contributing to various aspects of organizational growth.

During my time at Hewlett Packard Enterprise, I had the opportunity to take on the role of Lead Business Analyst. In this position, I was responsible for testing Medicaid claims against the H.P.E system to determine the reasons behind their payment, denial, or suspension. This involved analyzing complex data and identifying patterns to provide valuable insights and improve the efficiency of the claims process.Furthermore, I eagerly volunteered to support three different departments within the organization during a period of significant upheaval and labor shortages. This demonstrated my versatility and willingness to contribute to the overall success of the company. In addition to my primary role as a Business Analyst, I also took on responsibilities as a Print Operator and Data Capture Operator, ensuring the smooth operation of essential processes.Throughout my tenure, I exhibited strong problem-solving skills and a proactive approach to addressing challenges. By effectively collaborating with cross-functional teams, I was able to navigate the demanding environment and deliver results even in times of uncertainty.Overall, my experience as a Lead Business Analyst at Hewlett Packard Enterprise allowed me to apply my analytical abilities to tackle complex issues in the Medicaid claims domain. Additionally, my flexibility and willingness to support multiple departments showcased my dedication to contributing to the organization's success during a period of change.

During my internship at iSportsweb.com, I had the privilege of serving as a Senior Mixed Martial Arts Writer/Analyst. It was an exhilarating experience to delve into the world of the Ultimate Fighting Championship (UFC) and Mixed Martial Arts (MMA) through crafting engaging opinion pieces for the platform.My primary responsibility was to write two articles per week, focusing on the latest happenings and developments in the world of UFC and MMA. These opinion pieces were not only intended to inform readers but also to spark their interest and ignite conversations within the MMA community. To ensure maximum visibility and reach, I diligently adhered to the Search Engine Optimization (SEO) criteria set by iSportsweb.com.Working as a part of a remote team, I embraced the freedom and flexibility to manage my workload and execute tasks independently. This autonomy allowed me to develop self-discipline and sharpen my time management skills. Moreover, it provided me with an opportunity to coordinate and mentor a group of junior writers, ensuring their work met the publication's high standards and facilitating their growth as MMA writers.Adapting to the demands of digital publishing, I implemented effective SEO strategies in my articles. By meticulously incorporating relevant keywords, meta descriptions, and other optimization techniques, I aimed to enhance the visibility and search engine rankings of my work. This experience not only amplified my writing skills but also provided insights into the dynamic field of digital marketing.Throughout my one-year and four-month internship, I dedicated myself to consistently meeting deadlines and delivering high-quality content. The experience instilled in me a strong work ethic and sharpened my ability to balance multiple responsibilities while maintaining the quality and consistency of my work.

During my tenure at The Florida Bar as an Assistant Manager, I held the official title of Member Support Specialist, but I found that Assistant Manager accurately captured the essence of my role. My primary responsibility revolved around handling highly sensitive documents. One noteworthy task involved ensuring that attorneys and judges, who faced threats, had their confidential public records appropriately coded. Additionally, I was entrusted with accounting duties and provided assistance at the call center.The nature of my work demanded an exceptional level of attention to detail, as all the documents I handled had the potential to be used as evidence in a court of law.

This role allowed me to develop a wide range of skills and take on diverse responsibilities that contributed to the smooth functioning of the restaurant. One of my key contributions was training new employees, including managers, on every task required to operate the restaurant successfully. This involved patiently guiding them through various responsibilities, ensuring they understood the processes and procedures involved. I took pride in sharing my knowledge and expertise with others, enabling them to become confident and efficient in their roles.As part of my daily routine, I had the opportunity to experience different aspects of the restaurant's operations. I worked as a cashier, handling transactions and providing excellent customer service.Another crucial responsibility I undertook was working the line, where I actively participated in food preparation and assembly. This involved maintaining a clean and organized workstation, ensuring the ingredients were properly stocked, and following standard recipes and portion sizes. Being proficient in equipment maintenance was an essential aspect of my role. I took on the responsibility of maintaining and repairing various restaurant equipment to ensure smooth operations. This included regular cleaning, troubleshooting, and minor repairs when needed. Additionally, I liaised with external vendors to coordinate equipment repairs or replacements, ensuring minimal disruption to the restaurant's operations.My experience at The Wendy's Company provided me with invaluable skills in training, customer service, teamwork, time management, and problem-solving. These skills have not only enhanced my professional growth but have also become transferable assets in various other endeavors. I look back on my time with The Wendy's Company with gratitude, cherishing the memories and lessons learned during my tenure.

Extensive experience in dealing with low-end cars and effectively navigating the unique challenges associated with them. Each car presented its own set of issues and requirements, requiring me to quickly adapt and find appropriate solutions. This dynamic environment demanded flexibility, problem-solving skills, and a deep understanding of the intricacies of low-end vehicles.One significant aspect of my role was managing substantial amounts of cash. I regularly handled transactions involving cash sums of $10,000 or more. Maintaining the utmost professionalism and integrity was paramount in this aspect of my work.As an Assistant Buyer, I actively participated in the car purchasing process. This involved researching potential vehicles, evaluating their condition and market value, and negotiating prices with sellers. I developed a keen eye for identifying cars that aligned with our target market and met our quality standards. In addition to assisting with car acquisitions, I also played a hands-on role in driving the cars. This involved test driving vehicles to evaluate their performance, ensuring they met our quality standards, and verifying that they were in proper working order. To maintain the functionality and appearance of the vehicles in our inventory, I performed minor repairs as needed. This involved troubleshooting and addressing common issues such as replacing worn-out parts, fixing minor mechanical problems, and ensuring the cars were safe and roadworthy. My experience at Down the Road Motors as an Assistant Buyer provided me with invaluable knowledge and skills in the automotive industry. I honed my ability to adapt to the unique challenges of low-end cars, developed proficiency in managing large sums of cash, and enhanced my expertise in the purchasing process. The hands-on nature of my role allowed me to deepen my understanding of automotive mechanics and gain practical experience in performing minor repairs.

My primary responsibility was successfully selling cars to customers, utilizing my exceptional communication and persuasive skills to meet their needs and secure their trust. As part of my daily routine, I took charge of opening the car lot, ensuring that everything was organized and prepared for the day's operations. This involved arranging the vehicles, displaying relevant information and pricing, and creating an inviting atmosphere for potential customers. By setting a positive first impression, I contributed to attracting and engaging prospective buyers.Handling confidential paperwork was a crucial aspect of my role. I managed various documents related to the sales process, including customer information, vehicle details, contracts, and financial records. I approached this responsibility with utmost discretion and accuracy, recognizing the importance of maintaining confidentiality and protecting sensitive data.Another significant responsibility I undertook was managing cash transactions. Throughout the sales process, I handled monetary transactions, including down payments and full payments for vehicles. Ensuring the accuracy of financial exchanges and maintaining a high level of professionalism were essential elements of this aspect of my work.Additionally, I worked closely with lenders to assist customers in securing car loans. I collaborated with financial institutions, gathering necessary information, completing loan applications, and facilitating the approval process. This involved effective communication, attention to detail, and a thorough understanding of the requirements and procedures involved in obtaining car financing.

I played a critical role in the smooth airing of commercial spots for a local NBC affiliate. This involved handling commercial spots with substantial value, worth hundreds of thousands of dollars. Notably, I was entrusted with airing high-dollar accounts such as the Florida Lottery and Florida State University bowl games.One of my primary responsibilities was ensuring the accurate and timely airing of commercial spots. I meticulously followed the provided schedule, coordinating with various departments to ensure that each commercial was aired at the designated time slot. Recording program feeds was another important aspect of my role. I operated equipment to capture and store program content, ensuring that it was readily available for broadcast. This involved managing multiple feeds simultaneously and maintaining a well-organized system to access specific programs when needed.One of the unique challenges of my role was working with antiquated technology. Despite the limitations and occasional crashes of this older technology, I embraced the situation and leveraged my problem-solving skills to overcome obstacles. I became adept at troubleshooting and quickly resolving technical issues, ensuring minimal disruption to the broadcasting process.To support the broadcasting operations, I dedicated myself to the overnight shift, working from 8 p.m. to 8 a.m. This required stamina, attentiveness, and the ability to stay focused during nighttime hours. I understood the importance of maintaining a high level of professionalism and diligence throughout my shift to ensure the quality and accuracy of the broadcasts.I look back on my tenure at Sinclair Broadcast Group with pride, knowing that my dedication and expertise contributed to the successful airing of commercial spots and the overall broadcast experience. The overnight shift challenged me to excel in a demanding role, further shaping my ability to adapt, thrive under pressure, and deliver exceptional results.

I developed a strong skill set in food preparation, cooking techniques, and ensuring smooth operations during closing shifts. As a line cook, I was responsible for executing food orders with precision and efficiency. I worked in a fast-paced environment, managing multiple orders simultaneously while maintaining a high standard of quality. This involved preparing ingredients, following recipes, cooking items to the appropriate temperature, and assembling plates in an appealing and appetizing manner. I thrived under pressure and consistently delivered dishes that satisfied our customers' expectations.In addition to my line cook duties, I frequently took on the role of a closer. This involved overseeing the final stages of the restaurant's operations, ensuring that all tasks were completed before the end of the shift. I managed cleaning and sanitation processes, organized and restocked supplies, and ensured the kitchen and dining areas were in pristine condition for the next day's operations.One of my most memorable experiences during my time at Miami Subs Grill was when a manager fell ill during a shift. In that unexpected situation, I stepped up and took charge, assuming a leadership role for the evening. I effectively coordinated the team's efforts, delegating tasks, maintaining morale, and ensuring that operations continued seamlessly despite the unexpected circumstances. This experience highlighted my ability to remain calm under pressure, adapt to unforeseen challenges, and lead a team to success.

I embraced the responsibility of opening the store at 5 a.m. and fulfilling a range of duties to provide exceptional service to our customers. One of my primary responsibilities was cooking. I prepared a variety of delicious menu items, adhering to Whataburger's high standards of quality and presentation. Whether it was cooking burgers to perfection, grilling chicken, or assembling sandwiches, I took pride in delivering tasty and satisfying meals to our customers.As a versatile team member, I also handled cashiering responsibilities. I greeted customers with a friendly demeanor, processed their orders accurately, and handled cash transactions with professionalism and accuracy. My goal was to provide a positive and efficient experience at the register, ensuring customer satisfaction and maintaining the integrity of financial transactions.Whataburger provided me with a solid foundation for my future endeavors, and I am grateful for the opportunity to contribute to such a well-respected brand. The skills and experiences gained during this time have shaped my professional growth and continue to drive my passion for delivering exceptional service.

This job not only marked the beginning of my professional journey but also exposed me to a range of responsibilities and tasks essential for the smooth operation of the market.As one of the trusted employees, I had the responsibility of opening and closing the store on weekends. This involved ensuring that all necessary preparations were made before opening, such as organizing displays, restocking inventory, and setting up the cashier station. Similarly, during closing shifts, I ensured that the store was properly secured, cleaned, and ready for the next day of operations.Moreover, my linguistic skills allowed me to serve as a translator when needed. I assisted the owners who were more comfortable communicating in a language other than English, ensuring effective communication and understanding. This aspect of my role emphasized the value of cultural sensitivity and inclusivity in delivering exceptional customer service.Reflecting on my experience at Kim's Seafood Market, I recognize the significance of this first job in shaping my work ethic, customer service skills, and attention to detail. It provided me with valuable insights into the food industry and reinforced the importance of maintaining cleanliness, delivering quality products, and prioritizing customer satisfaction.