Marc Murro Email & Phone Number

Parsippany, Nj

 Troubleshooting a variety PC and printer issues for multiple clients Active monitoring of Windows Server and Workstation health Managing multiple Backup/DR solutions Repairing Hardware for desktops, laptops, and building servers

Newark, Nj

 Troubleshooting a variety of client PC and printer issues  Imaging PC's and performing back-ups on the file server  Performed documentation of multiple IT equipment Research, manage, and resolve issues via call tracking system Install/remove/upgrade software

 Troubleshoot a multitude of issues for the Cell Sites/Towers  Investigate large network outages Support customers troubleshoot a variety of device issues Verify with customers that issue(s) have been resolved

 Troubleshoot all types of PC's, Mac's, and other electronics  Ensure client needs are met before resolving technology issues.  Factory reset computers, swap out parts, and data backups Advise clients on the newest technologies Sales of services

Roseland, Nj

 Remotely troubleshoot enterprise routers, switches, access points and other networking devices Monitor performance within the company, and for our clients Responsible for communicating with vendors and clients to resolve multiple issues Troubleshoot client issues on ADP Reporting software, and ADP Human Capital Management (HCM)  Research, manage, and resolve issues via a call tracking system Knowledgeable about the IT infrastructure of ADP and business relationships Proficient with payroll systems and IT applications

 Primary contact in store for computer issues Responsible for opening, and closing the store In charge of completing daily bank deposits

Bachelor Of Science (Bs), Information Technology, Gpa 3.4

Information Technology, Gpa 3.5

Activities and Societies: The photo club